Erik Pollard

Erik Pollard Email and Phone Number

Technical Support Specialist | Field Support Engineer | Desktop Support | Data Center Technician @ Clark Associates
Erik Pollard's Location
Greater Reno Area, United States, United States
Erik Pollard's Contact Details

Erik Pollard personal email

n/a
About Erik Pollard

Technology has fascinated me since I was young. I bought my first computer when I was 17 and spent many hours programming with BASIC. I strayed away from my passion when I moved to Reno and I eventually became a single parent. After a number of years my interest in IT was rekindled when I noticed the exponential rate that technology was evolving and once I was afforded the opportunity I started taking the steps necessary to transition to the IT field from my current position. After I obtained an Associates in Computer Science I continued to study the different aspects within the field. Whether it was hands on experience with Cisco hardware, the vast offering of AWS or the thrill of programming with Python, which I just started learning. I became more and more captivated by the inner workings of networks, system integrations, and realizing the vast customizable abilities of technology each step of the way.I am a:Detail-Oriented Information Technology professional certified as an AWS Solutions Architect and training in networking, routing, switching, and troubleshooting. Successful at completing new installations, configurations, and updates pertaining to network components. Skilled in customer service, troubleshooting networking issues, end-user problems, and network security. Ability to perform server maintenance and systems analysis. Demonstrated technical knowledge and skills while operating in a fast-paced, team-oriented environment.The six words that best describe me: Integrity – Compassion – Understanding – Commitment – Intelligence - LoyaltyAreas of Expertise:IAM - EC2 - ELB - ASG - Route53 - Cloudfront - VPC - S3 - Security - CiscoIf you have questions about configurations, installations, troubleshooting, or networking, feel free to connect with me and let me how I can help.

Erik Pollard's Current Company Details
Clark Associates

Clark Associates

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Technical Support Specialist | Field Support Engineer | Desktop Support | Data Center Technician
Erik Pollard Work Experience Details
  • Clark Associates
    It Support Technician I
    Clark Associates Feb 2023 - Present
    Lancaster, Pennsylvania, Us
  • Aws Cloud Certified
    Aws Certified Cloud Architect
    Aws Cloud Certified Jan 2021 - Present
    Haymarket, Us
    Open to paid or volunteer opportunities.
  • Randstad Usa
    Technology Specialist - Greater Nevada Credit Union
    Randstad Usa May 2022 - Dec 2022
    Atlanta, Ga, Us
    Level 1/1.5 Technology Specialist responsible for basic troubleshooting and resolution of incoming help desk calls and tickets regarding issues with Windows OS, Windows applications, Windows Active Directory and GNCU specific software. Perform help desk support through in-person, telephone and Teams messaging. - Active Directory lockouts - Okta lockouts - GNCU specific app lockouts - Password updates - Creating accounts in GNCU apps - Updating Windows OS, applications and drivers - Imaging workstations and laptops to be deployed to end users - Updating workstations and laptops using manufacturer specific tools Extensive use of elements of the ConnectWise Suite: - Manage – Business Management Software used for creating, assigning and escalation of help desk tickets to the proper service boards. - Automate – Remote Monitoring and Management Software used to remote into user workstations and laptops to identify, troubleshoot and resolve issues – install and update software - run background scripts. - Control – Remote Control and Access Software used for more granular control of user workstations and laptops. Perform hardware and software upgrades on workstations and laptops Perform decommissioning of retired workstations, laptops, server equipment and printers.
  • Ncr Corporation
    Customer Engineer Ii
    Ncr Corporation Feb 2022 - May 2022
    Atlanta, Georgia, Us
    • Collaborate with remote System Administrators and on-site customers to install hardware appliances and replace and test components within current hardware appliances in data center environments.• Certified in Nutanix, Tintri and Veritas/Symantec hardware appliances.• Service electromechanical equipment such as ATMs and self-checkout systems including the performance of network component replacement, network maintenance and software support.• Extensive use of NCR ticketing system to accurately and efficiently complete assigned tasks.• Develop great working relationships among colleagues and customers.
  • Walmart
    Automotive Technician
    Walmart Nov 1995 - Feb 2022
    Bentonville, Arkansas, Us
    During my tenure with Wal Mart I have developed many skills beyond those that are traditionally related to automotive repair and maintenance. These skills include exemplary customer service. leadership, conflict resolution and logistics. I'm looking for the opportunity to bring my skills to an IT role. As a reference I've included the IT related projects I was involved with while at college further down in this section.
  • Walmart
    Health Ambassador
    Walmart Jul 2020 - Oct 2020
    Bentonville, Arkansas, Us
  • Walmart
    Employee Health Screener
    Walmart Apr 2020 - Jul 2020
    Bentonville, Arkansas, Us
  • Truckee Meadows Community College
    Cisco Networking Projects
    Truckee Meadows Community College Jan 2013 - May 2017
    Reno, Nv, Us
    Various projects using routing, switching, network security, and WAN protocols
  • Truckee Meadows Community College
    Hardware And Software Troubleshooting Project
    Truckee Meadows Community College Jan 2013 - May 2013
    Reno, Nv, Us
    Troubleshoot hardware & software malfunctions, errors, and other issues
  • Truckee Meadows Community College
    Project Website Design
    Truckee Meadows Community College Sep 2012 - Dec 2012
    Reno, Nv, Us
    Created and updated a website using HTML chronicling Java programming project.
  • Truckee Meadows Community College
    Java Programming Project
    Truckee Meadows Community College Sep 2012 - Dec 2012
    Reno, Nv, Us
    Programmed a LEGO Mindstorm NXT robot to perform a series of tasks

Erik Pollard Education Details

  • Truckee Meadows Community College
    Truckee Meadows Community College
    Computer Science - Network/Server Technologies

Frequently Asked Questions about Erik Pollard

What company does Erik Pollard work for?

Erik Pollard works for Clark Associates

What is Erik Pollard's role at the current company?

Erik Pollard's current role is Technical Support Specialist | Field Support Engineer | Desktop Support | Data Center Technician.

What is Erik Pollard's email address?

Erik Pollard's email address is er****@****ncr.com

What is Erik Pollard's direct phone number?

Erik Pollard's direct phone number is +177528*****

What schools did Erik Pollard attend?

Erik Pollard attended Truckee Meadows Community College.

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