Erik Pollard Email and Phone Number
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Technology has fascinated me since I was young. I bought my first computer when I was 17 and spent many hours programming with BASIC. I strayed away from my passion when I moved to Reno and I eventually became a single parent. After a number of years my interest in IT was rekindled when I noticed the exponential rate that technology was evolving and once I was afforded the opportunity I started taking the steps necessary to transition to the IT field from my current position. After I obtained an Associates in Computer Science I continued to study the different aspects within the field. Whether it was hands on experience with Cisco hardware, the vast offering of AWS or the thrill of programming with Python, which I just started learning. I became more and more captivated by the inner workings of networks, system integrations, and realizing the vast customizable abilities of technology each step of the way.I am a:Detail-Oriented Information Technology professional certified as an AWS Solutions Architect and training in networking, routing, switching, and troubleshooting. Successful at completing new installations, configurations, and updates pertaining to network components. Skilled in customer service, troubleshooting networking issues, end-user problems, and network security. Ability to perform server maintenance and systems analysis. Demonstrated technical knowledge and skills while operating in a fast-paced, team-oriented environment.The six words that best describe me: Integrity – Compassion – Understanding – Commitment – Intelligence - LoyaltyAreas of Expertise:IAM - EC2 - ELB - ASG - Route53 - Cloudfront - VPC - S3 - Security - CiscoIf you have questions about configurations, installations, troubleshooting, or networking, feel free to connect with me and let me how I can help.
Clark Associates
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It Support Technician IClark Associates Feb 2023 - PresentLancaster, Pennsylvania, Us -
Aws Certified Cloud ArchitectAws Cloud Certified Jan 2021 - PresentHaymarket, UsOpen to paid or volunteer opportunities. -
Technology Specialist - Greater Nevada Credit UnionRandstad Usa May 2022 - Dec 2022Atlanta, Ga, UsLevel 1/1.5 Technology Specialist responsible for basic troubleshooting and resolution of incoming help desk calls and tickets regarding issues with Windows OS, Windows applications, Windows Active Directory and GNCU specific software. Perform help desk support through in-person, telephone and Teams messaging. - Active Directory lockouts - Okta lockouts - GNCU specific app lockouts - Password updates - Creating accounts in GNCU apps - Updating Windows OS, applications and drivers - Imaging workstations and laptops to be deployed to end users - Updating workstations and laptops using manufacturer specific tools Extensive use of elements of the ConnectWise Suite: - Manage – Business Management Software used for creating, assigning and escalation of help desk tickets to the proper service boards. - Automate – Remote Monitoring and Management Software used to remote into user workstations and laptops to identify, troubleshoot and resolve issues – install and update software - run background scripts. - Control – Remote Control and Access Software used for more granular control of user workstations and laptops. Perform hardware and software upgrades on workstations and laptops Perform decommissioning of retired workstations, laptops, server equipment and printers. -
Customer Engineer IiNcr Corporation Feb 2022 - May 2022Atlanta, Georgia, Us• Collaborate with remote System Administrators and on-site customers to install hardware appliances and replace and test components within current hardware appliances in data center environments.• Certified in Nutanix, Tintri and Veritas/Symantec hardware appliances.• Service electromechanical equipment such as ATMs and self-checkout systems including the performance of network component replacement, network maintenance and software support.• Extensive use of NCR ticketing system to accurately and efficiently complete assigned tasks.• Develop great working relationships among colleagues and customers. -
Automotive TechnicianWalmart Nov 1995 - Feb 2022Bentonville, Arkansas, UsDuring my tenure with Wal Mart I have developed many skills beyond those that are traditionally related to automotive repair and maintenance. These skills include exemplary customer service. leadership, conflict resolution and logistics. I'm looking for the opportunity to bring my skills to an IT role. As a reference I've included the IT related projects I was involved with while at college further down in this section. -
Health AmbassadorWalmart Jul 2020 - Oct 2020Bentonville, Arkansas, Us -
Employee Health ScreenerWalmart Apr 2020 - Jul 2020Bentonville, Arkansas, Us -
Cisco Networking ProjectsTruckee Meadows Community College Jan 2013 - May 2017Reno, Nv, UsVarious projects using routing, switching, network security, and WAN protocols -
Hardware And Software Troubleshooting ProjectTruckee Meadows Community College Jan 2013 - May 2013Reno, Nv, UsTroubleshoot hardware & software malfunctions, errors, and other issues -
Project Website DesignTruckee Meadows Community College Sep 2012 - Dec 2012Reno, Nv, UsCreated and updated a website using HTML chronicling Java programming project. -
Java Programming ProjectTruckee Meadows Community College Sep 2012 - Dec 2012Reno, Nv, UsProgrammed a LEGO Mindstorm NXT robot to perform a series of tasks
Erik Pollard Education Details
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Truckee Meadows Community CollegeComputer Science - Network/Server Technologies
Frequently Asked Questions about Erik Pollard
What company does Erik Pollard work for?
Erik Pollard works for Clark Associates
What is Erik Pollard's role at the current company?
Erik Pollard's current role is Technical Support Specialist | Field Support Engineer | Desktop Support | Data Center Technician.
What is Erik Pollard's email address?
Erik Pollard's email address is er****@****ncr.com
What is Erik Pollard's direct phone number?
Erik Pollard's direct phone number is +177528*****
What schools did Erik Pollard attend?
Erik Pollard attended Truckee Meadows Community College.
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