Erik Rodriguez Email & Phone Number

Boston, MA, US

Boston, MA, US

Boston, Massachusetts, United States

• Manage ticket queue of 120+ requests submitted by Tech Support, resolving 50+ independently while collaborating with EBS to implement the other 70+ resulting in process enhancements and issue resolutions.
• Recommend process optimizations based on historical data and upcoming changes, contributing to a 17% decrease in time to resolution and improved KPI reporting.
• Improve data transparency through the creation of dashboards that are used daily by Tech Support leadership and contributed to all Tech Support KPIs beating plan in 2023.
• Perform daily service record quality audits utilizing Salesforce and Quickbase, resulting in proper selling and execution of Enablement Services.
• Coauthored and communicated changes and events to all levels of the CS organization in a newsletter.

Moreno Valley, California, United States

• Built and maintained relationships with our customer, Philips USA, and the businesses that they serve.
• Liaised between FedEx operations and customer leadership to resolve bulk order-related issues.
• Documented and reviewed vendor violations, disputing unnecessary charges, resulting in $100k+ in company savings in less than a year.
• Generated reports with actionable insights from vendor violation data to implement long-term solutions.
• Facilitated bi-weekly debrief meetings to connect FedEx operations with customer leadership.
• Coded and approved $500k+ worth of facility invoices monthly and worked with vendors to ensure that all payments were received on time.

Moreno Valley, California, United States

• Developed a workforce optimization dashboard and presented data to leadership weekly.
• Managed and documented projects from start to finish by assembling quality action teams, calculating estimated savings, and outlining details of the ABLE process (Assess, Build, Launch, and Evaluate).
• Created, implemented, and maintained workforce optimization initiatives for operations.
• Presented successful process implementations to upper-level management.
• Improved labor efficiency of 60+ employees by providing daily reports on labor-management metrics.
• Developed SMART goals for distribution and packaging through meeting with leadership and identifying gaps.

Newport Beach

• Generated analytics reports based on research for client market entrance strategies and digital media campaigns
• Created a positive impact on agency and clients’ digital presence by introducing high quality photos to their social media, websites, and online newsletters
• Strategically curated consistent and on-brand monthly social media content on different platforms (Instagram, Facebook, Twitter and Pinterest) for 8 clients including: Vertos Medical, Villages of Irvine, Irvine.
• Developed industry reports to identify trends along with pulling metrics and other insights to make recommendations that were presented to the internal team
• Consistently worked on research projects, digital media creation, and problem-solving various issues both independently and in a collaborative environment

Newport, CA

• Managed agency's social media accounts across 4 different platforms
• Shot and edited photos for agency and client's social media
• Conducted research to assist in creating market entrance strategies for agency's clients
• Assisted CEO, art department, client success director and others with account activity

Anaheim Hills

• Performed multiple roles in a 150+ seat restaurant
• Provided excellent customer service by anticipating guest needs and by running food

Yorba Linda

Organize and planned 40+ photoshoots, shot and edited photos for clients (graduation, engagements, events, etc.). I also have experience taking product/lifestyle photos for apparel and jewelry companies.

Costa Mesa

• Researched potential advertising opportunities for agency
• Photographed and edited images for client's websites and social media
• Managed and created content for agency's social media accounts
• Assisted art department and president with various administrative duties

Anaheim Hills, California