Erik Shoykhetbrod Email and Phone Number
Erik Shoykhetbrod work email
- Valid
- Valid
- Valid
Erik Shoykhetbrod personal email
Erik Shoykhetbrod phone numbers
Product Manager offering 20 years of experience. Started my career in the customer support area where I learned to work hand-in-hand with our customer base to resolve any issues or questions they might incur. Over the years, expanded my knowledge of multiple industries, such as Plumbing, Janitorial, HVAC, Paper, Restaurant Kitchen Equipment and Chemical wholesale and retail. Shortly after, I became a Software Implementation Manager where I oversaw the implementation of the software for over 150 new clients, and 300 previous clients. With my growing knowledge of the software and industries supported, I became a QA tester, where I would work with customers to set expectations on new enhancements and run thorough testing on bugs and technical debt. Shortly after, to build out scrum development teams, I took on the role of Product Owner (and sometimes Scrum Master). Once teams were fully established, I transitioned to the Product Manager role, in charge of our new Cloud-Based SaaS software, as well as our two legacy systems.
Jds Consulting Group Llc
View- Employees:
- 17
-
Jds Consulting Group LlcFreehold Township, Nj, Us
-
PresidentJds Consulting Group Llc Apr 2023 - Present
-
Product Manager / Product OwnerDigital Realty Nov 2022 - Apr 2023Austin, Tx, UsCollaborated with a small team of engineers on a ground-breaking network orchestration project for weaving together network providers and exposing them through a singular platform for provisioning client networks. Investigated and provided requirements to Digital Realty and various partner hardware for providing onramps to major Cloud Providers such as AWS, GCP, Azure and Oracle. -
Product Manager / Product OwnerDdi System - Inform Distribution Erp Software Aug 2018 - Nov 2022Sarasota, Fl, UsCollaborated with sales, marketing and support teams to launch products on time and within budget. Coordinated project planning and execution with team members and team leads. Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions. Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements. Prioritized roadmap in order to achieve product goals and metrics. Developed product documentation to communicate and align key components of upcoming features and products to internal teams. Developed pricing strategies while balancing firm objectives with customer satisfaction maximization. Liaised with clients to develop deep understanding of business needs and current market landscape. Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales. Collected customer requirements, directed testing and conducted continuous evaluations to make proactive adjustments to marketing approaches. Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies. Consulted with product development teams to enhance products based on customer interest data. Reduced project downtime by inspecting integration products for quality and adherence to client requirements. -
Software Quality Assurance TesterDdi System - Inform Distribution Erp Software Sep 2016 - Aug 2018Sarasota, Fl, UsTailored testing procedures to obtain data most relevant to understanding underlying causes of production limitations. Worked alongside management to develop testing and improvement plans. Interacted with product managers to deliver performance issue resolution reports. Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches. Collaborated with developers and product owners to stay current on product features and intended functionality. Trained new test employees on third party equipment/software and company guidelines to promote productive and high-quality work.
-
Software Implementation ManagerDdi System - Inform Distribution Erp Software Jun 2013 - Sep 2016Sarasota, Fl, UsOversaw implementation processes based on organizational needs, regulatory requirements and customer demand. Documented processes to streamline setup, customization and maintenance. Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes. Led and managed staff of 30 team members engaged in administering complex industry specific infrastructure. Coordinated internal audits and led remediation efforts for identified deficiencies.
-
Software Implementation SpecialistDdi System - Inform Distribution Erp Software Feb 2008 - Jun 2013Sarasota, Fl, UsExplained complex, technology-related issues in basic, understandable terms to clients. Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose. Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes. Provided on-site and remote training for ERP system functionality consisting of Sales (including POS,) Accounts Receivable, Accounts Payable, Inventory Control, Purchasing and General Ledger. Converted data from prior systems utilizing programs such as Monarch and Accuterm data capturing tools. Integrated UPS Worldship, FedEx Shipping Manager, ICVerify Credit Card Processing, Radio Frequency Inventory Warehouse Management, Accounts Receivable and Accounts Payable ACH Payments directly with the respected banks.
-
Customer Support RepresentativeDdi System - Inform Distribution Erp Software Jun 2003 - Feb 2008Sarasota, Fl, UsMaintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Consistently responded to customer calls with 93% satisfaction rating. Recommended additional tools, services and modules to customers, based on discovery.
Erik Shoykhetbrod Skills
Frequently Asked Questions about Erik Shoykhetbrod
What company does Erik Shoykhetbrod work for?
Erik Shoykhetbrod works for Jds Consulting Group Llc
What is Erik Shoykhetbrod's role at the current company?
Erik Shoykhetbrod's current role is President at JDS Consulting Group LLC.
What is Erik Shoykhetbrod's email address?
Erik Shoykhetbrod's email address is er****@****sys.com
What is Erik Shoykhetbrod's direct phone number?
Erik Shoykhetbrod's direct phone number is +173292*****
What skills is Erik Shoykhetbrod known for?
Erik Shoykhetbrod has skills like Account Management, Project Management, Customer Relationship Management, Team Leadership, Software Project Management, Salesforce.com, Integration, Enterprise Software, Microsoft Sql Server, Software Documentation.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial