Lead and inspire cross-functional teams to identify improvement opportunities, set improvement targets, and drive initiatives from concept through completion.Using a focused lens on customer service, identify and direct the implementation of process improvements that significantly reduce workloads and/or improve quality across one or more departments by assessing existing processes (GEMBA), systems, and workflows (VSM) Provide leadership and direction to ensure projects are in alignment with operational plans for assigned area(s) and are aligned with CoreLogic’s overall executive strategic plans and specific tactical initiativesPartner with cross-functional groups and department leaders to identify opportunities to improve operational effectiveness through the application of lean, six sigma and other such change methodologies and tools. Oversee concurrent, diverse, and time-sensitive projects from inception to completion in various business units across the Enterprise Operations GroupTrain, mentor, and guide team members at all levels to foster a culture of continuous improvement

Evaluated current business processes and developed initiatives/opportunities that improved automation, quality and reduces cost.Utilized strategic planning methodology to provide thought leadership in the development of functional strategies.Analyzed data, gathered insights and modeled various solutions.Solicited input and ideas from others in consideration of recommendationsWorked alongside leaders, associates, vendors and/or other business partners to develop and execute strategies and plans in support of the enterprise operation’s vision.Developed meaningful insights and recommendations through data driven analysis to help solve the most complex and challenging operational problems.Improved 3rd party vendor processes, SLAs, resourcing, actions plans and professional relationships

Lead a staff of 243 (domestic and offshore) servicing an inflow of 1.8M loans per month for 1,500+clientsInstituted process improvements increasing business vertical efficiency by 23% while reducing staff by 38%Partnered and manage global offshore vendor with capacity planning and productivity achieving 100% compliance meeting client Service Level AgreementsDeveloped analytics to measure efficiency (RPH) and accuracy of associates creating an increase in production time by 16%.Conduct data analysis and lean six sigma projects to strategically improve operational efficiency and client experience

Managed and developed Senior Executives, Registrars, and Academic Deans specific to rules, policies, and procedures relative to proprietary education across 16 campus locations.Worked directly with C-Suite stakeholders to develop new services, technology, and trainingPerformed institutional compliance audits (ACCSC, ABHES, TWC, THECB), identifying and monitoring risks that may affect multiple lines of business and created effective action plans resulting in a reduction in citations by 24%Maintained relationships with vendors reducing the procurement of consumables and fixed assets by12% YOYResponsible for selection, hiring, training and managing employees across corporate enterpriseConceptualized and developed tools and processes that analyze data improving capacity planning and scheduling improving enterprise profit margins by 3% year over yearPerformed effective communication and conflict resolution reducing turnover by 26%

Consolidated supplier base by 30% through the elimination of subpar suppliers while improving total cost and efficiencies.Provided day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions)Performed departmental fiscal management (P&L, Accounts Receivable, Accounts Payable)Worked closely with executive management and employees to improve work relationships, build morale, and increase productivity and improved employee retention by 46% over a two year periodApplied appropriate instructional design principles, methodologies, and adult learning principles to in the design and development of all training materialsExecuted assessment and development of training programs (TTT and ADDIE model)Planned, designed, and presented development workshops for organization resulting in a 7% increase in KPI’sAchieved ZERO citations during TWC annual auditsPrepared documents for ACICS, ACF, THECB, and TWC accreditation/regulatory bodies

Performed direct oversight of fiscal management, staff supervision, course content/delivery, and student services across multiple campus site locations and remote delivery (online).Reduced student attrition by 2.1%Worked regularly with the CEO and CAO to discuss and implement cost savings and operational improvementsRealized a 15% improvement of effectiveness through improved scheduling, quality, and communicationDeveloped and created 3 new academic program offeringsTaught multiple online business courses consistently achieving student satisfaction scores >=98%Managed both online and on-ground learning environmentsPerformed instructional design, storyboarding, applying learning technology including web, animation, and video technologyLMS administrator Experienced administering CANVAS, Blackboard, LearningStudio, Collaborate, ZOOM, and CamtasiaResponsible for leading the development and implementation of the annual and multi-year learning plans for professional development of managers to deliver desired capability and business resultsSupported faculty with LMS course setup, instructional design and delivery and performed course auditingCurriculum design and modifications applied using ADDIE method to allow for effective feedback and analytics for continued learning improvementTaught online courses to faculty and students Supervised 3 campuses, 1,000 students, 68 faculty, and 18 administrative personnel

Managed business revenues and maintained an EBITDA of 42%Directed operations including all logistics, recruitment, facilities, compliance, continuous improvement, and client satisfaction for $21M education provider.Substantially improved productivity while reducing staffing and operational costs by 28%Drove year-over-year business growth while leading operations, strategic vision, and long-range planning with full responsibility for bottom-line factorsResearched markets and industries, analyzed market sizes, industry growth trends, competitive dynamics, etc.Monitored the performance of each sales team member by conducting a monthly touch base, coaching in the moment as well as executed disciplinary actions in the form of a write up.

Oversaw all accounting functions including those necessary for auditing, budgeting, financial analysis, capital asset and property management and payroll in accordance with generally accepted accounting principles, Department of Education and Department of Veterans Affairs (VA) policies and proceduresCoordinated services to customers, guided and developed staff, prepared budgets, conducted monthly P&L monitoring and analysis Created a business-tracking tool that achieved improved accuracy in customer forecasting as well as a heightened understanding of current territory base business and future sales growthLed regularly scheduled department meetings to discuss process changes and solicit ideas for improvementsManaged revenue of 10.3 million while maintaining a profit margin of 45% Effectively managed daily transactional production of sales/admissions team with lead generation, lead management, and conversions. Conducted A/P and A/R management and implemented cost controls to maximize profitability.Aggressively worked to achieve significant cost savings through sourcing new suppliers and negotiating with the existing. Profit margins increased by over 10% due to lower COGsSupervised 148 employees