Erik Stidsen Email & Phone Number

Bellingham, Washington, US

Bellingham, Washington, US

Kansas City, Missouri, US

• Collaborate with developers within a DevOps culture that requires a high level of system and solution stability.
• Manage, monitor, and automate operational tasks across mixed infrastructure of Chef, DCOS, Kubernetes, and AWS.
• Ensure Oracle Enterprise Linux 6/7 VM’s are updated, secure, and deployed with latest released code.
• Manage SSL certificates, DNS records, firewall ACL’s, and virtual IP’s using BlueCat and F5 BigIP.
• Identify corners of operations that are repetitive that can be automated with Jenkins or Rundeck.
• Source control Chef, DCOS, and Kubernetes changes using GitHub.

Kansas City, Missouri, US

Kansas City, Missouri, US

• Troubleshoot individual client service request escalations and enterprise wide incidents.
• Investigate and resolve interface incidents between internal systems and 3rd party systems.
• Collaborate and provide updates to internal and external executives.

Kansas City, Missouri, US

• Provide functional and technical expertise to clients, tier 1, and tier 2 support associates for Cerner software.
• Perform troubleshooting investigations reviewing front-end applications to backend services dependent to the solution.
• Perform troubleshooting investigations via capturing log files, writing sequel statements, and updating database fields.
• Document notes, resolutions, and knowledge base articles throughout the lifecycle of an investigation.
• Collaborate with project teams implementing new code across multiple production and non-production environments.
• Manage an ever-changing service request queue size while applying timely processes, meaningful client communication updates, and cultivating client relationships.

University Park, PA, US

• System administrator in the configuration of SolarWinds Web Help Desk.
• Accompany the creation of over two hundred current operational processes and procedures both internal and customer-facing using ITIL framework.
• Create the departments Concept of Operations Policy and Process, as well as provide a full-range of assistance in the creation of several new collegiate level policies.
• Track inventory of college computers, plotters, and printers to produce reports of hardware life-cycle management.

University Park, PA, US

Pittsburgh, PA, US

• Develop automated inventory tracking based off point of sale entries to continually update databases for each restaurant franchise location.
• Introduce innovative designs for database setup within Aloha Configuration Center and NCR Back Office Manager that allowed for reduced operational costs by providing measure, control, and reduced food cost.
• Create automated purchase order suggestions derived from depletion of raw materials.