Erik St. Pierre Email & Phone Number

Houston, Texas, Us

-Manage, maintain and update all servers in a Windows Server, Microsoft Azure, and VMWare ESXi environment.-Provide day-to-day administration and maintenance of all Microsoft Azure, Microsoft 365, VMWare ESXi, Active Directory, and Veeam Backup & Replication environments.-Handle day-to-day cyber security operations utilizing applications and services such as Arctic Wolf, Crowdstrike, Mimecast Targeted Threat Protection, Mimecast Web Filtering, Azure MFA, Qualys Scanner, and Automox.-Performs basic configuration tasks on Meraki Switches, Meraki Firewalls, Meraki APs, Fortigate Firewalls, and Azure Virtual Networks as needed.-Primary resource for all new technology deployments, including architecture, engineering, and rollout.-Primary infrastructure resource for all M&A activity including, but not limited to, integrating messaging and communications platforms, network connectivity, and server migrations.-Managed SolarWinds monitoring environment and participates in an after-hours on-call rotation.-Maintains ManageEngine asset management system, including configuring and deploying scanning probes.-Manage day-to-day activities and schedules of two Help Desk employees, including ticket delegation, escalation support, and ticket resolution.

Houston, Texas, Us

-Managed, maintained and updated all servers and hardware in a Windows Server and VMWare ESXi environment. -Provided day-to-day administration and maintenance of Exchange, Lync, Active Directory, VMWare ESXi, and Veeam Backup & Replication environments. -Handled day-to-day cyber security operations utilizing applications and services such as Mimecast Targeted Threat Protection, CyberArk, Duo MFA, Sophos Central, Qualys Scanner, and Sucuri Web Firewall. -Managed and supported Pure Storage, Nimble, Exagrid, and EqualLogic storage arrays. -Performed basic configuration tasks on Meraki APs, Citrix NetScalers, Cisco Switches, and Cisco ASAs as needed.-Managed SolarWinds monitoring environment and participated in an after-hours on-call rotation. -Primary resource in charge of KACE Service Desk appliance including maintenance, configuration, and updates. -Primary technical contact for all infrastructure-related tasks during SOX internal and external audits. -Primary infrastructure resource for all M&A activity including, but not limited to, integrating messaging and communications platforms, network connectivity, and server migrations. -Provided escalation support to the Service Desk including ticket delegation and resolution, as needed.

Houston, Texas, Us

-Provided server and desktop support to approximately 200 users on a Windows and Citrix XenApp virtual environment.-Spun up and managed resources of virtual machines within a self-service vCloud environment, as necessary.-Managed and maintained Exchange 2010, Lync 2013, Active Directory, and Citrix XenApp 6.5 deployments. -Provided day-to-day administration and maintenance of all virtual and physical Windows Servers.-Primary technical contact for all IT-related tasks during HIPPA audits.-Managed user's VoIP phone extensions and Unity voicemail boxes in a Cisco Unified Call Manager.

New Orleans, La, Us

-Maintained, managed, and updated Exchange deployment and servers for a population of 15,000 users via RDP, EMC, and Exchange PowerShell.-Responsible for the creation and integration of new Exchange servers and mailbox databases into the DAG.-Maintained and managed 50,000 student mailboxes hosted on Microsoft’s Live@edu/Office 365 system via Admin Portal and Exchange PowerShell.-Assisted with the maintenance and management of all Lync servers and accounts on campus.-Assisted with the monitoring and maintenance of e-mail anti-spam systems IronPort and Forefront Online Protection for Exchange.-Provided escalation support to the Help Desk for Exchange and Lync-related issues, including creating basic troubleshooting documentation, as needed.

New Orleans, La, Us

-Oversaw the day-to-day coordination of 10 Help Desk student works.-Reviewed Help Desk performance metrics with the Help Desk Manager to ensure high service quality.-Created student worker schedules and provided attendance reports to Help Desk Manager.-Diagnosed and resolved hardware/software issues over the phone, via email and in person for all University users.-Created basic training documentation on such topics as wireless setup, ActiveSync, Outlook Anywhere, OWA, and Lync.

New Orleans, La, Us

-Unlocked user accounts and reset passwords for all University users via Active Directory. -Diagnosed and resolved hardware/software over the phone and in person for all University users. -Processed and assigned service requests to other departments via Ticomix HEAT ticketing software. -Assisted the Computer Lab with printer troubleshooting as necessary.