Provides leadership for the quality team in the resolution of problems and continuous improvement of product, processes and the quality management system; works with the leadership team addressing all areas of business operations while focused on achieving quality and operating objectives.• Works closely with the design, manufacturing engineering and production staff to ensure all parts and assemblies are specified and built to proven quality standards from component selection throughout personnel training; analyzes key quality and reliability metrics to track performance and compliance; improving manufacturing process performance.• Develops company’s ISO 9001 Quality Management System and provides direct supervision for QA professionals to support the organization; manages the internal audit program and corrective and preventive action process; supporting the management team to ensure the quality management system supports the company’s business plans and objectives.• Manages the customer interface with respect to quality issues and complaints, provides follow-up measures and updates; facilitates relevant resolutions in time and keeping customer satisfaction.• Directs supplier quality management, conducts supplier performance analysis, audited their quality assurance programs at key supplier factories; ensuring products meet customer specifications and all documented requirements.• Participates in and leads cross functional teams for special projects regarding critical quality problems, structures, coordinates, monitors and measures project activity, reviews all data obtained during project execution to ensure consistency with company policies and procedures; presents technical and project information to the management team for company-wide process and product quality improvement.

• Provides leadership for the quality team in the resolution of problems and continuous improvement of product, processes and the quality management system; works with the leadership team addressing all areas of business operations while focused on achieving quality and operating objectives.• Works closely with the design, manufacturing engineering and production staff to ensure all parts and assemblies are specified and built to proven quality standards from component selection throughout personnel training; analyzes key quality and reliability metrics to track performance and compliance; improving manufacturing process performance.• Develops company’s ISO 9001 Quality Management System and provides direct supervision for QA professionals to support the organization; manages the internal audit program and corrective and preventive action process; supporting the management team to ensure the quality management system supports the company’s business plans and objectives.• Manages the customer interface with respect to quality issues and complaints, provides follow-up measures and updates; facilitates relevant resolutions in time and keeping customer satisfaction.• Directs supplier quality management, conducts supplier performance analysis, audited their quality assurance programs at key supplier factories; ensuring products meet customer specifications and all documented requirements.• Participates in and leads cross functional teams for special projects regarding critical quality problems, structures, coordinates, monitors and measures project activity, reviews all data obtained during project execution to ensure consistency with company policies and procedures; presents technical and project information to the management team for company-wide process and product quality improvement.

Compliance and QMS Coordinator• Responsible for the implementation and maintenance of company wide ISO 9000: 2008 registration.• Supervised up to 8 quality assurance personnel in all divisions and departments of the company. Directed the document control, calibration and safety management functions of the company.• Responsibilities also include compliance and maintenance to national and international standards organizations such as OSHA/ANSI/BHMA/UL/NFPA.• Implemented and directed the preventive and corrective action systems (CAPA).Safety and Environmental Coordinator• Developed and implemented all safety and environmental plans and procedures.• Responsibilities included staff training, safety planning, document creation/implementation and resource coordination.• Tracked and monitored all environmental and safety indicators and reported to management on improvements and changes.• Monitored and complied with all local and federal regulations.Document Control/Technical Writer/Quality Supervisor• Responsible for the creative origination and implementation of a wide range of technical publications, instruction manuals, blueprints and schematic diagrams.• Created and controlled the entire company wide document control systems in paper then later, electronic formats.• Also responsible for the supervision, training and motivation of up to 6 quality inspectors in all job functions.

• Job responsibilities included performance testing and inspection (first article through final inspection) on robotic precision fluid measuring /dispensing devices and assistance with troubleshooting and validation of new products and software.• Tracked and monitored trends and discrepancies.

Avionics Technician/Quality Inspector/Shift Supervisor• Served as a team leader and quality control inspector whose duties included inspection, testing, maintenance and repair of airborne weapon assemblies and ancillary equipment such as computerized test benches.• Also served as a shift supervisor and as a liaison with supporting companies.• Maintained and updated technical publication libraries.