Serve in a key leadership role, accountable for delivering project oversight, acquiring process updates from managers, and monitoring resource and cost utilization. Supervise 21 staff members including 5 direct reports and mentor them, as well as work closely with 5-10 directors within the North American regions, and 20+ directors globally. Facilitated career development for the staff including a project manager who was promoted to a global project manager role, a regional consultant who progressed to a global consultant role, and a project manager who secured program director role.Developed and grew an underconfident project specialist and mentored them in key functional areas leading to a promotion to a managerial role in another organization. Extensively involved in curating and maintaining detailed reports comprising budgetary items, resource consumption, sales costs and profit analysis, and forecasts/pipelines. Entrusted to develop the team from the ground up, define and deploy operating best practices, create and expand the customer base, as well as coordinate with Finance/HR to meet operational needs.Coordinate with the sales team to formulate project quotes ranging from curating project plans with the managerial team to quote resource hours to communicating with clients and sales representatives and providing potential sales follow-up items.Drive post-project completion success by following up on key functions including follow-up items, sign-off verification, and project-related issues identified during the project development stages.Direct end-to-end operations of a hospitality software company encompassing procedure development, regulatory compliance, policy modification, and adaption, as well as standardization across local and global levels.

Demonstrated an entrepreneurial mindset by establishing the organization from scratch and driving efforts to increase focus on existing practices toward customer-centric operations. Supported key customers in anticipating their needs and deploying property management software/point of sale system. Held accountability for sourcing the best talent from the industry by conducting interviews, onboarding, training, and mentoring new hires in key functional areas. Supervised and developed from the ground up a team of 12 high-performing professionals. Drove significant business growth and success, as well as secured the top competing position in the market. Directed operations, business planning, consultation, and assisted sales with key customers ensuring maximum satisfaction. Created continuous revenue streams including annual revenue of $85K with a net profit of $70K in 2015, $1M with 60% gross profit in 2016, as well as $1.2M with 60% operating profit and $900K September sales in 2017. Supported the organization in entering a joint venture in 2016 that was later upsold to another party in 2017. Secured lucrative deals contributing to business development and growth such as closing a $250K worth contract with a large hotel chain to rebuild and overhaul their new data center. Managed a robust business portfolio with numerous successful initiatives and a 100% customer retention rate YoY.

Managed a wide array of IT operations including hardware troubleshooting, network administration, and user application management/monitoring. Determined the most cost-effective and user-friendly application by maintaining and overseeing numerous servers and applications. Served at the help desk and resolved escalated customer issues, ensured proper functionality of technical systems including mobile devices, hardware, LAN, Wi-Fi networks, and applications. Selected to lead key projects for systems upgrades in all aspects including scheduling, meeting management, hardware pricing, and negotiations; utilized Cisco Network Assistant and command line to configure network switches. Leveraged expertise to define and develop end-user SOPs, as well as create system documentation; worked on maintaining application backups, imaging of new computer and hardware, and server re-deployment. Conducted root cause analysis and remediated underlying issues within hotel systems including Micros, Spa Soft, hotel applications, and Opera while supporting hotel system users. Acquired n Fairmont Leadership Program certification and received the Fairmont PRIDE award within 2 months of employment due to outstanding performance.