Erik Tafolla Villa Email & Phone Number

San Francisco, CA, US

San Francisco Bay Area

• Responsible for performing moderately complex investigations related to potential losses and/or suspected criminal activity.
• Review and analyze high-risk customer transactions and filed Suspicious Activity Reports (SARs) when necessary.
• Conduct interviews with employees, customers, non-customers, and all related witnesses to determine facts and obtain statements regarding internal and external fraudulent activity.
• Prepare and thoroughly document factual and impartial findings in a timely and professional manner in accordance with regulatory requirements.

San Ramon, California, United States

• Identify and verify accounts that present a risk to Bank of the West.
• Conduct KYC onboarding of customers, reviewing client documentation/information for sufficiency, accuracy and legitimacy
• Review account information reported from various business lines to determine whether information is legitimate or fraudulent.
• Communicate regulatory information to multiple departments and ensure that information is interpreted correctly.
• File appropriate compliance reports with regulatory agencies.
• Conduct or direct the internal investigation of compliance issues.

San Francisco Bay Area

San Francisco Bay Area

San Francisco, California, United States

• Promoted 3 times within a year
• Recommend and explained banking services and products to members based on their needs.
• Prepared documentation to open or close accounts, obtained signatures, and assigned account numbers, when necessary.
• Referred members to in-house financial experts and/or relevant bank departments.

San Francisco Bay Area

• Developed a Risk & Compliance project over 2 months, which was implemented in 15 branches and resulted in all branches passing their compliance audit
• Exceeded sales goals by cross-selling bank services and referring customers to additional departments for more comprehensive service and solutions, thereby increasing deposit revenue by 12%
• Collaborated with Branch Manager to increase efficiencies in branch operations, including loss control, compliance, and retention
• Resolved customer complaints in a fast-paced manner by persuading and recommending alternative services and financial solutions better suited to address their needs

Orange County, California Area

• Responsibly led orientations and successfully trained employees.
• Implemented and monitored programs as directed by management, and see the programs through completion.
• Correctly received orders, processed payments, and responded appropriately to guest concerns.
• Worked closely with management, team members, and other departments to provide excellent client satisfaction.
• Maintained supplies inventory by checking stock to determine inventory level.
• Generated memos, emails and reports when appropriate.

Orange County, California Area

• Established positive working relationships with hiring supervisors, project managers, and superintendents.
• Recognized security risks, thefts, and learned how to prevent and handle certain conditions.
• Analyzed sales merchandising reports and survey results.
• Trained new employees with knowledge of customer service and work etiquette.
• Managed workflow by assigning tasks to other employees daily; ensured that deadlines were met and work was completed correctly

Bachelor Of Arts - Ba, Business/Corporate Communications

Associate Of Arts - Aa, Communication And Media Studies

Activities and Societies: LGBTQ Alliance