• Utilize the Optimal Blue pricing engine within the Encompass LOS to process lock and lock extension requests for VA, FHA, USDA and Conventional loans.• Main point of contact to Lock and extend loans directly with Branch Managers and Investors.• Establish relationships with Loan Officers, Processors, and Underwriters to assist with lock corrections, extensions and changes as requested.

• Conducted the daily, ongoing quality control function, including post-closing review activities (consumer, business, mortgage, Trid – LE and CD) originated with the Bank. • Worked with all lending personnel to assure the approve underwriting procedures are used.• Ensured that all QA functions are performed within their set standards.• Complied with all regulations which apply within the scope of this position.• Demonstrated collaborative leadership and cross-department communication and coordination.

• Analyzed mortgage documents to help build artificial intelligence software for the mortgage business.• Developed spreadsheets to ensure accuracy during document analysis. • Acted as an Account Manager with clients to set expectations and ensured all business rules were met and explained, so the technology was intact.

• Utilized the Encompass Pricing Engine to process lock requests for VA, FHA, USDA and Conventional loans.• Locked loans directly with investors as needed.• Interacted with Loan Officers, Processors, and Underwriters to assist with lock corrections, extensions and changes as requested.• Extensive knowledge of how to navigate and where to find items in the Encompass system.

• Utilized the Encompass Pricing Engine and Optimal Blue to process lock requests.• Locked loans directly with investors as needed.• Interacted with Loan Officers to assist with lock corrections, extensions and changes as requested.

• Performed a variety of duties to process, close and deliver for funding mortgage and home equity loans. • Managed a pipeline of mortgage loans to process for timely and efficient purchases and superior internal and external customer satisfaction.• Interact with customers, attorneys and appraisers to insure a timely loan process and closing.• Gathered all closing documents and disbursement sheets for mortgage and equity loan closings. Thoroughly comprehended closing policies and procedures and am able to identify and resolve issues for most complex loan situations.• Assembled post-closing packages. Verified all documentation has been received, signed and dated.

• Resolved discrepancies as it applies to duplicate charges and over or under payment.• Cleaned clubs; greeted members before and after play.• Provided excellent customer service while answering phones and booking tee times.• Followed established opening and closing procedures.• In charge of running and scoring Ladies League and Men’s League events on a weekly basis.• Maintained golf course handicaps for the Ladies League.• Worked with juniors in the Summer Junior Program. • Cold called to local companies to sell golf tournament packages.• Consistently tried to upsell package extras to exceed personal and team goals.• Provided strong customer service to vendors to help them set up contest holes, tents, food and beverage.• Established and maintains relationships with clients and vendors to ensure successful golf tournaments.• Determined customer needs and helps organize events for up to 144 players.• Worked with customers to resolve any discrepancies that come up during an event.

Provided sales and customer service to multiple individuals at once by effectively prioritizing and fulfilling each customer’s needs to ensure they understood all store products.Exceeded monthly sales goals by consistently upselling golf equipment.Handled all cash register responsibilities including balancing and handling customer purchases.

Provided customer service by answering the phones and making tee times.Handled cash and credit cards. Balanced tills and the safe.Assisted customers with any and all questions. Marshaled and maintenance the course.

Assisted customers with equipment and transportation as requested.Performed various tasks necessary to maintain golf equipment, greens, driving range and grounds for customer use.