As Service Level Manager responsible for the quality of delivered services to our customers. Monitoring the service levels, trends, defining SIPs, documenting services and service agreements, documenting OLA's.Providing Service management support to project teams on LCM, migrations and new service descriptions.

Working on behalf of Fujitsu for their customer: ING Bank responsible for the services delivered by Fujitsu to the ING employees in the Netherlands and Belgium.Main focus on all services related to the employees Workplace, including their computing device. Support the client in their migration to the cloud and enhanced, standardized and simplified the support processes. Managed on-site team of 40 engineers for partner, handling daily issues for peoples workplace.Responsible for project workplace desktop / laptop migrations to new device and Windows 10 both in HQ and branchesCOntract re-negotiations for both client and partner. Defining pricing strategy and P&L forecasting

As Lead Service Delivery manager for the KONE account, responsible for Global Service Desk, Field Service Support, End USer Work Place including all related Office Automation Applications.With a footprint of 25.000 PC's, 35.000 end users with more than 45.000 mailboxes serviced in 50+ countries in hundreds of locations around the globe, a truly international role.

As program manager for storage related projects managing a team of 4 project managers. Overall management of program timelines, resources and budget, in close co-operation with the customer Shell.

As part of the Storage Program for Shell worked closely with program management to build PMO/ PSO function, provide project support to program and project managers.

As Demand Manager responsible for managing all new demand from the customer.

As interim contract manager responsible for managing the outsourcingscontract for infrastructure related services.

As interim Service Manager I am tasked to manage the outsourcingscontract for Ahrend. Besides managing daily operational issues and escallations also focussing on process improvements, business & IT allignment and execution of transition projects and standardisation.

As Information Manager representing IT towards the business to analyse business requirements and translate them into technical and business solutions. In this role responsible for the systems, applications and application Support people supporting the business in Back Office, Management Information and Fleet Management. Also representing IT in the Management Team towards the business unit of Technical Services.

The team is responsible for the design, implementation, troubleshooting and improvements of all internal IT. This ranges from desktop architecture, messaging, thin client to domain setup.Services are provided to Corproate head-office and to all affiliates in Europe. Key focus is simplifying the environment to reduce cost and to optimize service availability.

The team is responsible for the design, implementation, troubleshooting and improvements of all internal IT. This ranges from desktop architecture, messaging, thin client to domain setup. Services are provided to Corproate head-office and to all affiliates in Europe. Key focus is simplifying the environment to reduce cost and to optimize service availability.

UPC-NL did not have formal procedures for incident, change or problem management. In 2000 the decision was taken to implement the operational ITIL processes to get basic control in place in the IT-environment.