Manage the Engineering, Maintenance and IT teamsAssist in the quoting process for custom productsProvide engineering services for our customersProvide electronic engineering for internal tooling

Provide onsite and remote Help Desk software support to multiple local governments across the country and worldwideDevelop Service Level Agreements for the Service DeskProvide client side Desktop application support for Windows XP, Vista, 7, 8, and 10, 32 and 64-bit systemsTrack and followed up on trouble ticket issues through Microsoft CRMSupport Embedded Windows XP and Linux systemsSupport Hardware that interacted with small engine motorsInstall and setup onsite networking equipment and infrastructuresWrite and maintain software in Microsoft Visual C++ .NET 2008Write and maintain software in POSIX standard C programming for embedded ARM Linux machinesCreate wire diagrams for hardware productionDesign schematics and PCB layouts for circuit boardsWrite microcontroller code for PIC 12F, 16F, and 18F chips and for Atmel Attiny and Atmega chipsDevelop for Arduino and Raspberry Pi protos.Junior Level Electronic Engineering

Develop Service Level Agreements for the Service DeskReview service technician tickets to ensure quality assurance standards have been metCo Manage an ongoing leasing agreement that provides over 3,000 computer related products on a 3 year life cycleCo Manage digital documentation that provides end user and technicians information concerning information servicesTest new cellular technology for enterprise service needsMentor and help develop new interns and technicians for positions with the Information Service DepartmentDiagnosed software related problems and resolve by applying patches and upgrades Troubleshoot, diagnose, and repair PC problems (software related & hardware related) Troubleshoot, diagnose, and repair Printer issues (Locally and Remotely)Troubleshoot, setup, diagnose, and repair Blackberry devicesDeploy Leased PC's in a working environmentUse PeopleSoft to inventory all company assetsProvide field network and IT support for Racing events throughout the United StatesWork with mid level Management and purchasing to develop technology standards at an Enterprise levelProgram Cisco Routers and Switches for Nascar and Indy Car RacesMonitor and Troubleshoot T1 issues at Racing Event throughout the United StatesMaintain the Sharepoint Website for the Service DeskPerform user equipment relocationsWrote Code to create efficiencies for day to day tasks and reporting.Built network facilities at remote locations.Managed projects to come up with creative ways to resolve issues with administration through Information TechnologyWorked with server administrators on Microsoft software packaging through SMS and Microsoft Configuration ManagerMonitor Exchange 2003 and 2007 server alongside Microsoft Communicator servicesMonitor Unix and Linux server in VM environmentsShared duties with the LAN/WAN NOCPerformed physical tape backup procedures

Diagnosed software related problems and resolve by applying patches and upgrades Troubleshoot, diagnose, and repair PC problems (software related & hardware related) Troubleshoot, diagnose, and repair Printer issues (Locally and Remotely)Troubleshoot, diagnose, and repair Blackberry issuesDeploy Leased PC's in a working environment

Wrote software and web pages in PHP, HTML, Java, C++, Flash Actionscript, and Visual Basic to interact with the company's constantly growing and changing MySQL databases Setup and managed multiple Linux Apache web servers to be used for e-commerce for use of the companyBuilt and maintained Windows 2000 and XP workstation computers for all the departmentsSetup securities for e-commerce of business including logging and SSL networking security system Performed database and information backup Performed as a part-time lead Technician for the company's clients Wrote scripts in PHP and Flash to reduce workload for the customer service and billing department, saving the whole company time and money resources

Troubleshot dialup software from Volaris Online and any connectivity issues caused within the software Troubleshot connectivity on a variety of platforms such as Microsoft Windows 95,98, NT, 2000, ME, XP, and Macintosh OS 6.5 - X, and LinuxAdministered users and performed password resetsTroubleshot the use of a variety of email clients, such as Outlook, Outlook Express, Netscape Mail, and Eudora

Troubleshot hardware in Dell desktop computers supporting Windows 3.1, 95, 98, and METroubleshot hardware in Dell laptop computers supporting Windows 3.1, 95, 98, and ME as well as Windows NT4 and Windows 2000; Setup dispatches and orders for replacement hardware for customer's machines and also for onsite technicians from Banctec, Wang, and UnisysEarned multiple Customer Service Awards and was awarded Best Customer Service Representative of the 3rd Quarter of

Troubleshoot, diagnose, and repair PC problems (hardware related) & PC/network connectivity problemsDiagnose software related problems and resolve by applying patches, upgradesEstablish new users through proper requests for IP assignments, email accounts and network sign-onsEstablish proper PC user profiles