Erik Westfall Email & Phone Number

- Assign US tariff (HTS) codes for American automotive client’sproducts- Analyze and document legal and factual information- Perform monthly metric testing- Reviewing internal and external resources (new rulings, InformedCompliance Publications)- Create and maintain process documents and related materials- Maintain rotational coverage of after-hours phone for urgent clientneeds for two weeks at a time

Southfield, Michigan

- Assign US, MX, and CA tariff (HTS) codes for American windowblind company’s products- Analyze and document legal and factual information- Facilitated monthly brokerage accuracy testing- Reviewing internal and external resources (new rulings, InformedCompliance Publications)- Improve process development, improving efficiency for clientneeds

West Bloomfield, Mi

• Management of hockey players in a high-paced, snap-decision environment• Quickly and smoothly resolved disputes between players• Trained new referees and guided them to both learn the position and grow their skills• Responsible for taking payments and operating as assistant manager as needed• Used discretion to maintain flow of a game and diffuse tense situations• Refereed in excess of 200 scheduled games per year

Troy, Mi

• Improved internal communications between sales and operations teams through efficient use of email, phone and personal interaction• Handled invoicing for Manheim Auto Auction and Flint Auto Auction which, combined, were over $100,000• Manage invoicing and customer issues for GM Accessory executive account that supplies vehicles for shows, commercials, and movies.• After only 6 months on the job, took over managing company’s portion of 2011 roll-out of GM issued program to replace remaining 2,000 carpeted floor mats damaged by Hurricane Sandy flooding• Through customer service and phone and internet orders, maintained a company-wide $1.8MM monthly sales objective as part of inside sales team• Capable of running all necessary sales reports to fill in as needed for Office Manager• Used ERAccess to export stocking data and update online inventory• Designed and implemented a system to track promotions using Microsoft Excel• Recognized as a key point of contact for customers by request of those seeking help with complex customer service problems

Troy, Mi

• Optimized the moving of vehicles to maintain flow and order in service lane• Washed and dried vehicles that had come in for service• Occasionally drove customers to and from their destinations

Farmington Hills, Mi

• Interviewed and built relationships with people for human interest stories and other articles written and occasionally photographed by me• Produced feature article content as well as report on Michigan State Championship hockey games• Featured as a cover story in November, 2008 for piece on “Krusade for Kurt” cancer fundraiser