Erik Wolfe Email & Phone Number

Stamford, Connecticut, Us

Philadelphia, Pa, Us

Lead a team of security engineers responsible for Advanced Network Security products offered on the Comcast Business Active Core platform.

Littleton, Colorado, Us

HTP Solutions is a telecom equipment integration and IT staffing firm focused on providing excellent customer service. Our team boasts over 15 years experience in the telecommunications/MSO industry, as well as several years in the IT staffing business.

Philadelphia, Pa, Us

• Lead a team of business analysts responsible for developing a strong partnership with key clients to define and implement operational processes, tools, key performance indicators and training needs with an emphasis on new enterprise products supported by National Engineering and Technical Operations. • Lead a cross-functional team that was responsible for reducing the defect rate in customer turn-up from 40% to below 5% in less than one year resulting in record customer satisfaction rates amongst Comcast’s enterprise customers.• Continually drive the successful implementation of processes and systems that have contributed to Comcast Business Class surpassing one billion dollars in annual revenue in 2010 with 41% revenues growth in 2011. • To date, supported products include Cellular Backhaul, Metro Ethernet (Ethernet over HFC, type II, carrier wholesale, 10Gig), Wholesale Voice, Xfinity Home and PRI services. • Perform root cause analysis reporting for nationally supported outages. • Identify and implement corrective actions to mitigate repeat occurrences that include recommendations for improvements in tools, process, staff training and network architecture.

Philadelphia, Pa, Us

• Directed all strategic objectives for the network operations team including company-wide and internal operations initiatives. • As the operations lead, successfully drove the migration of over 5 million voice and data customers to the Comcast network from Time Warner, Adelphia, Susquehanna and Patriot migrations increasing the Comcast foot print by over 50 million homes passed. • Implemented a new telephone system that unified network operations teams in multiple locations increasing operational efficiency and reducing operating expense. • Created a training and career path program for network engineers encompassing OJT, certification opportunities and course work specific to the Comcast network creating a sense of career for engineers and increasing employee performance, retention and job satisfaction.

Philadelphia, Pa, Us

• Deployment lead on several multi-million dollar initiatives such as data center and APOP construction, and the Comcast Fiber Backbone; ensuring these projects came in on schedule and at or below budget. • Responsible for the procurement and deployment of network equipment across the Comcast converged regional area networks. • Worked closely with equipment vendors on pricing structures, purchase orders, professional services and delivery timelines to ensure company goals were met. • Created and updated methods and procedures for equipment deployment and implementation that are still in use today. • Created and distributed installation work packages to field engineering staff. • Managed facility as-built drawings, cabling lists and records of deployed equipment.