International Graduate Leadership Programme At Tui
Hannover Area, Germany
Future Markets India: Business Development / Product OwnerNew Delhi, India 04/18 - 08/18Part of shaping the strategy and business ideas for the re-launch of TUI India with a purely digital approach. Initially, part of building the business plan. The work included a lot of research, strategy, and budget-related topics. Once the business plans got approved I shifted fully towards preparing for the role of Heading the Online B2C Business.Team Manager - TUI DXGran Canaria, Spain 02/18- 03/18Managing an area with five service representatives, ten hotels and with approximately 1 300 new arrivals per week. Work included to spend time in the resort as well as carry out office tasks and administration. Main target: increase sales and service scores by motivating the team to go the extra mile.Future Markets Portugal: digital / productLisbon, Portugal 10/17- 01/18TUI Portugal was at the time still a start-up environment within TUI. The project involved setting up a base for digital marketing and developing the selling platform TUI Smart (a dynamic travel platform for B2B and B2C customers). The project included: implementation of email marketing software & automation, creating landing pages, understanding user flows, drawing on-boarding processes, mapping out customer journeys processes and based on the insights requesting new features to the development team.Future Markets (India)Hannover, Germany 07/17 - 10/17Business Development – Implementation of a new sales system for the Indian market focusing on direct sales, ”TUI Micro Sales". Project scope included idea formulation and research, trail, implementation, and rollout strategy.Group CRM & AncillariesLuton, UK 03/17-06/17Market Research/New Products: Competitor review with the objective to come up with new ancillary products and improvements for TUI Nordic. Besides increased knowledge about ancillaries, the project provided deeper insight into working with digital platforms for CRM & customer engagement.