Erika Balog Email and Phone Number
Highly passionate, creative, and detail-oriented sales professional with over 10 years of experience in serving EMEA clients, both small and large, in fast-paced environments. Demonstrating strong stakeholder management, problem-solving, and analytical skills, I excel in developing and implementing effective sales strategies that exceed targets. With a proven track record in customer service excellence, team leadership, and inventory management, I am dedicated to driving sales and enhancing customer satisfaction. Fluent in English and Spanish, with native proficiency in Portuguese, Romanian, and Hungarian, and intermediate proficiency in Catalan. Proficient in MS Office, WordPress, MAC OS, and Windows OS, I am adept at maintaining high service levels and achieving business goals.
Akx Studio
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Junior Fullstack Web EngineerAkx Studio Feb 2024 - PresentBarcelona, Catalonia, Spain• Actively contributing to the development of scalable web applications utilizing PHP, HTML5, CSS3, and WordPress, ensuring adherence to best practices in coding standards and accessibility.• Employing GitHub for version control and MAMP for local development environments, facilitating efficient collaboration and code management within agile workflows.• Prioritizing the delivery of high-quality, responsive web solutions that meet client requirements, while participating in agile ceremonies to maintain project timelines and achieve milestones effectively.
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Fullstack Junior Web Engineer InternInspire It Portugal Oct 2023 - Jan 2024Barcelona, Catalonia, Spain• Collaborated with senior developers to integrate modern front-end and back-end technologies, including React, Tailwind CSS, JavaScript, TypeScript, and WordPress, to enhance project functionalities.• Developed and implemented custom themes and plugins in WordPress, contributing to the customization and scalability of web solutions tailored to client specifications.• Participated actively in agile development processes, including sprint planning, daily stand-ups, and retrospectives, ensuring timely delivery and high-quality outputs in a remote work environment. -
Content ModeratorTelus International Europe Sep 2019 - Sep 2023Barcelona Area, Spain• Developed and refined content moderation guidelines to adapt to evolving online safety standards, ensuring compliance and efficiency.• Conducted regular training sessions for new moderators, enhancing team proficiency in content evaluation and policy enforcement.• Collaborated with legal and compliance teams to address escalated content issues, ensuring alignment with regulatory requirements and company policies. -
Customer Care SpecialistColgate-Palmolive Jul 2018 - Sep 2019Barcelona, Catalonia, Spain• Addressed customer inquiries and resolved issues promptly, maintaining high customer satisfaction levels.• Collaborated effectively with cross-functional teams to streamline processes and enhance service efficiency.• Contributed to the development and implementation of new customer care strategies, resulting in improved service delivery metrics. -
Google Sensitive Ads Senior Quality Specialist (Previously Also Orkut & G+ Senior Content Reviewer)Arvato Finance (For Google Ireland) Sep 2013 - Jun 2018Dublin, Ireland• Performing Quality Audits to Google Sensitive Ads advertising content and analysing the data to make quick and responsible decisions• Completing SOX control audits within required timeframe• Review Google Customer appeal cases and requests with outstanding quality, quantity and speed• Work with exceptional attention to detail and deliver optimal quality and productivity to the highest standards, achieving 99-100% quality ratings consistently• Participate in client meetings to discuss findings and reviewed customer cases• Investigating and presenting reports to Team Leads including recommendations on improvements of processes• Providing feedback on audit methodology, with respect to feasibility, ease of use and effectiveness -
Transaction SpecialistArvato Global Bpo Services (For Microsoft Ireland) May 2013 - Jul 2013Dublin, IrelandWorking on site for Microsoft Ireland Customer Services, my tasks are:• Provide high quality customer service for Microsoft clients & partners• Order Management and technical support, following Microsoft’s quality standards• Consistent and accurate data entry and information analysis, as well as ensure customer satisfaction -
Localisation Game TesterKeywords International Sep 2012 - Oct 2012Dublin, IrelandWorked as a Portuguese game tester for video games. My tasks include:• Following the documented processes and test cases in order to find and fix grammatical issues and errors• Finding errors in text and audio translations for game assets• Logging those errors into the company's ticketing system -
Sales ManagerPetit Patapon Oct 2008 - Apr 2012Lisbon, Portugal• Provided leadership, supervising daily operations, staff scheduling, and sales strategies for a team spanning three locations.• Achieved top-ranking sales performance by employing effective sales techniques.• Boosted sales revenue by prioritizing exceptional customer service.• Collaborated with visual and design teams to implement dynamic visual merchandising strategies. -
Sales ManagerOptica Visao Jan 2004 - Sep 2008Lisbon, Portugal• Developed and implemented effective sales strategies to achieve and exceed sales targets.• Led by example in providing exceptional customer service and driving sales.• Recruited, trained, and mentored sales staff.• Conducted regular performance evaluations and provided constructive feedback.• Managed inventory levels and coordinated with suppliers.• Maintained accurate sales records and managed daily financial transactions -
Sales AdvisorStone By Stone Apr 2006 - Aug 2007Lisbon, PortugalI was employed at Stone by Stone's store in Colombo Shopping Center, Lisbon, as a Sales Advisor. My responsibilities encompassed:• Providing personalised sales assistance• Setting up the storefront• Handling cashier duties• Receiving and verifying merchandiseSpecialising in jewellery with precious and semi-precious stones, I achieved top sales performance in the shop.
Frequently Asked Questions about Erika Balog
What company does Erika Balog work for?
Erika Balog works for Akx Studio
What is Erika Balog's role at the current company?
Erika Balog's current role is Passionate sales professional with 10+ years in EMEA markets. Expert in stakeholder management, strategic sales, and delivering exceptional service across diverse languages and platforms..
What schools did Erika Balog attend?
Erika Balog attended Ironhack, Universitatea Catolica Dimitrie Cantemir, Bucuresti, Vasile Lucaciu Ipa High School.
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