Erika Balog Email & Phone Number

Barcelona, Catalonia, Spain

• Actively contributing to the development of scalable web applications utilizing PHP, HTML5, CSS3, and WordPress, ensuring adherence to best practices in coding standards and accessibility.• Employing GitHub for version control and MAMP for local development environments, facilitating efficient collaboration and code management within agile workflows.• Prioritizing the delivery of high-quality, responsive web solutions that meet client requirements, while participating in agile ceremonies to maintain project timelines and achieve milestones effectively.

Barcelona, Catalonia, Spain

• Collaborated with senior developers to integrate modern front-end and back-end technologies, including React, Tailwind CSS, JavaScript, TypeScript, and WordPress, to enhance project functionalities.• Developed and implemented custom themes and plugins in WordPress, contributing to the customization and scalability of web solutions tailored to client specifications.• Participated actively in agile development processes, including sprint planning, daily stand-ups, and retrospectives, ensuring timely delivery and high-quality outputs in a remote work environment.

Barcelona Area, Spain

• Developed and refined content moderation guidelines to adapt to evolving online safety standards, ensuring compliance and efficiency.• Conducted regular training sessions for new moderators, enhancing team proficiency in content evaluation and policy enforcement.• Collaborated with legal and compliance teams to address escalated content issues, ensuring alignment with regulatory requirements and company policies.

Barcelona, Catalonia, Spain

• Addressed customer inquiries and resolved issues promptly, maintaining high customer satisfaction levels.• Collaborated effectively with cross-functional teams to streamline processes and enhance service efficiency.• Contributed to the development and implementation of new customer care strategies, resulting in improved service delivery metrics.

Dublin, Ireland

• Performing Quality Audits to Google Sensitive Ads advertising content and analysing the data to make quick and responsible decisions• Completing SOX control audits within required timeframe• Review Google Customer appeal cases and requests with outstanding quality, quantity and speed• Work with exceptional attention to detail and deliver optimal quality and productivity to the highest standards, achieving 99-100% quality ratings consistently• Participate in client meetings to discuss findings and reviewed customer cases• Investigating and presenting reports to Team Leads including recommendations on improvements of processes• Providing feedback on audit methodology, with respect to feasibility, ease of use and effectiveness

Dublin, Ireland

Working on site for Microsoft Ireland Customer Services, my tasks are:• Provide high quality customer service for Microsoft clients & partners• Order Management and technical support, following Microsoft’s quality standards• Consistent and accurate data entry and information analysis, as well as ensure customer satisfaction

Dublin, Ireland

Worked as a Portuguese game tester for video games. My tasks include:• Following the documented processes and test cases in order to find and fix grammatical issues and errors• Finding errors in text and audio translations for game assets• Logging those errors into the company's ticketing system

Lisbon, Portugal

• Provided leadership, supervising daily operations, staff scheduling, and sales strategies for a team spanning three locations.• Achieved top-ranking sales performance by employing effective sales techniques.• Boosted sales revenue by prioritizing exceptional customer service.• Collaborated with visual and design teams to implement dynamic visual merchandising strategies.

Lisbon, Portugal

• Developed and implemented effective sales strategies to achieve and exceed sales targets.• Led by example in providing exceptional customer service and driving sales.• Recruited, trained, and mentored sales staff.• Conducted regular performance evaluations and provided constructive feedback.• Managed inventory levels and coordinated with suppliers.• Maintained accurate sales records and managed daily financial transactions

Lisbon, Portugal

I was employed at Stone by Stone's store in Colombo Shopping Center, Lisbon, as a Sales Advisor. My responsibilities encompassed:• Providing personalised sales assistance• Setting up the storefront• Handling cashier duties• Receiving and verifying merchandiseSpecialising in jewellery with precious and semi-precious stones, I achieved top sales performance in the shop.

Full-Stack Web Development, Computer Software Engineering

Activities and Societies: - Intensive full-stack web development bootcamp focused on front-end technologies (HTML5, CSS3, JavaScript.

Bachelor'S Degree, Banking, Finance And Accounting

Leaving Certificate