Represent technology on a cross functional team supporting the Monitoring Business:• Serve as Technical Program Manager for implementation and rollout of FoundationOne Tracker, including managing post launch support.• Provide technical support for a new monitoring product, including gathering product requirements, authoring the product requirement documents (PRD) and working with multiple software teams on system requirements, timelines, issues and risks.• Manage tech relationship with third party partner on software enhancements, testing, release and support.• Work with Engineering Product Owners to define and update the Technology Roadmap and Initiatives Database to support the Project Governance and Stage Gate processes.

Provide program support for large-scale software development and implementation projects:• Drive technical implementation and launch of FoundationOne CDx projects and biomarker implementations including managing cross functional teams.• Provide tech representation and support to the cross-functional business team supporting all Tissue related products including identifying, prioritizing and managing product enhancements.• Create and maintain cross-functional project plans, RAIDs, communication plans, status reports and other project management deliverables.• Provide leadership and support for process improvement projects within the Tech PMO including creating project management templates and training material.

Principal Consultant/Agile Project Manager: • Provide program and project management support to client software development and implementation projects• Manage multi-million dollar, multi-year client projects with global implementation teams• Work closely with clients to ensure needs are met and expectations are exceeded• Specialize in working with Agile development teams, incorporating best practices in Agile Scrum and PMI• Ensure successful implementations by flexing between responsibilities including business analyst, scrum master, product owner, QA and change management• Manage executive level communications, both internal and client, including project status, budget, risks and issues

At Partners Healthcare:• Provide business analyst and project management support on client software development projects• Oversee the entire lifecycle for new modules for the Partners Research Management group, including requirement writing, implementation, testing, user acceptance, training and production support.• Manage project to re-write a user interface including working with the external UI vendor, facilitating user focus groups, and designing and demoing prototypes• Coordinate and manage on and off shore development resources.• Manage expectations of business users and communicate status to all stakeholders

Responsible for successful implementation of Aptuit’s Clinical Trial and Drug Development software solutions at US and international client sites.• Develop and manage project plans, forecasts and budgets, including invoicing of billable work and software maintenance.• Coordinate and manage internal and external resources in the US and India.• Manage existing customer accounts, ensuring customer needs, issues and concerns are addressed; manage client expectations and ensure client satisfaction.

Responsible for understanding the customer’s business practices and requirements and determining how they best integrate with the software.• Provide detailed training sessions and process workshops.• Lead gap analysis and requirements gathering sessions, developing as-is and to-be flows.• Write initial design specifications for customer enhancements, reports and interfaces, working with product analysts and developers to design, develop and test software.• Write and review validation scripts, User Requirement Specifications (URS), and trace matrices to support GxP processes.

Project Manager/Implementation Manager/Business Analyst• Responsible for managing the installation and support of EAM software at client sites.• Manage project and customer teams, develop and monitor project plans and schedules, negotiate with clients, develop and manage budgets and forecasts, and monitor customer invoices and payments.• Activities also included obtaining user requirements, managing customer design sessions, providing software demonstrations and gathering training requirements.• Planning and facilitating Business Process Improvement (BPI) sessions, transitioning the client’s business processes and data from legacy systems, documenting current business processes and aligning them to the “best business” practices inherent in the software

Process Engineer, Consolidated Services• Provided process analysis and project management support, including developing process flowcharts, measures, project and business plans, customer proposals and presentations.• Participated in cross-functional worldwide project team tasked with identifying customer improvement opportunities, and designing and implementing software solutions.Business System Analyst, Corporate Re-engineering Project Team• Assisted team members with design of automated solutions to support re-engineered business processes.• Developed new processes and measures for various aspects of the Operations organization using KPM (Key Process Mapping) and DPM (Daily Process Mapping) Techniques.

Experienced Senior Consultant providing consulting services in the following industries:• Insurance/Healthcare: Streamlined organization and workflows of major insurance client. Performed productivity and headcount reduction analyses. Facilitated and managed group of client personnel to re-engineer their business processes.• Banking: Performed detailed reviews of Office Support, Collections and Credit Card departments to identify opportunities for increased automation, productivity improvement and cost reduction.• Retail: Designed preliminary specifications, including reports and screens, for new Accounts Payable system in large retail company. Designed, coded and tested modifications to central inventory processing system