Erika Collmann Email & Phone Number

Managed complete client lifecycle activities for K-12 and higher education organizations for a video SaaS solutions global leader.-Support a broad suite of technical products and services in cross-functional collaboration-Solution-focused management leveraging resources for problem-solving to meet customer retention goals-Focus on the refinement of CSM internal and customer-facing operations and sales activities-Utilize CRM and outreach tools for one-to-many communications, in addition to targeted strategic relationships

Driving onboarding, adoption, and expansion to support struggling readers.-Manage full customer lifecycle nurturing relationships, renewal, and growth -Develop, implement, and monitor customized implementation plans with key stakeholders-Establish project goals, plan, and monitor key activities, timeline, and milestone deliverables-Problem solve to drive usage and adoption-Evaluate fidelity of implementation and work with educational leaders to mid-course correct -Leverage internal resources to ensure client needs are met

Charlottesville, Virginia Area

Ensured success and account growth of strategic clients for an education service industry leader.-Renewal and expansion of SaaS and professional services for extensive portfolio. Forecasted and tracked KPI/metrics utilizing Salesforce and CRM tools to meet and exceed sales goals-Acted as advisor and advocate, managing lifecycle, anticipating/mitigating problems, and leveraging resources to ensure mutual success and the most significant impact-Led and engaged in productive cross-functional teams

Delivered impactful professional development on instructional practices.-Trained educators nationwide on effective teacher-child interactions and supported instructional leaders in coaching best practices -Contributed as a subject matter expert for internal service and process development-Oversaw project delivery team and contract reporting for a $1.5M service contract

Delivered impactful professional development in early childhood instructional practice as a contract trainer consultant.

Sonoma County

Conduct classroom and teaching quality assessments for the SCOE Gateway to Quality grant award program.

Rhonert Park, Ca

Provided research-based professional development/coaching in a statewide program to enhance the quality and retention of the early learning workforce.

San Francisco Bay Area

Conduct Environment Rating Scale classroom quality observations as part of their QRIS grant evaluation.

Merced, California Area

Perform CLASS observations in preschool classrooms as part of First 5 of Merced County Child Signature Program.

Consulted with district leadership to provide classroom quality observations, reporting, and data-driven professional development.

Merced, California Area

Provided instruction on child growth and development in a diverse higher-education institution.

Atwater, Ca

Consulted with early education leadership to provide classroom quality assessments, reporting, and data-driven professional development for staff.

Merced, California Area

Mentored program staff and supported program operations to provide a high-quality preschool program.

Merced, California, United States

Led classroom instruction and staff in the delivery of impactful, inclusive preschool experiences.

Master Of Arts, Interdisciplinary Studies With A Concentration In Child Development

Multiple Subject Teaching Credential, Liberal Studies

General Education

Bachelor Of Arts, Child Development