Erika De Leon Email & Phone Number

New York, New York, United States

• Lead point of contact for life of sale client service is a $2M a year B2B furniture showroom;• Provide product pricing, lead times, and order updates to clients;• Assemble production options and color story packages for interior designers and architects;• Manage showroom ledger including Accounts Payable, Accounts Receivable, daily financial entries and reconciliations;• Adhered to 24-hour service level agreement (SLA) for post-sale customer service issues, scheduling onsite service appointments and reporting to internal claims department;• Wrote and distributed best practices guide for Point of Sale (POS) system (Profits) for all showrooms chainwide;• Trained newly acquired brand showroom staff (Hickory Chair) in POS system, documentation, and accounting.

Greater New York City Area

• B2B and B2C furniture sales and client services lead for all United Sates orders sent to Italy headquarters;• Originated new sales channel with Sotheby’s Home, listing US-owned inventory on ecommerce site;• Secured multiple large-scale projects (>$100K) and traveled on-site to supervise product installations in New York City, Washington DC, and Boston, MA;• Researched new leads of architectural and design firms with active projects;• Communicated with main office in Italy to schedule international travel arrangements, book short-term housing and transportation for executives and foreign contractors;• Merchandised the showroom to reflect industry and market trends.

Greater New York City Area

• Designed sales proposals for high-end residential, commercial, and hospitality projects;• Expedited VIP orders, approved Returned Goods Authorizations, processed Credit Memos and Replacements Under Warranty;• Initiated the resolution of escalated post-sale issues, reporting customer service actions to main office in Italy;• Trained and supervised the US customer service team;• Functioned as brand ambassador and participated in industry trade shows and marketing events.

Greater New York City Area

• Assisted new showroom visitors and active clientele with product selection, and advised on local code compliance; • Provided technical support both over the phone and on-site to US network of authorized dealers, installers and end users;• Entered purchase orders on Point of Sale (POS) software (Navision), updated clients with with order status and shipment information.

Greater New York City Area

• Launched social media accounts and curated impactful subject matter focusing on products, designers and industry events;• Streamlined the system for recording and reporting the status of open orders to the Director of Sales;• Entered and updated orders, client accounts and product inventory on FROG retail software;• Assisted with the merchandising of new products into existing visual displays.

Greater New York City Area

• Screened and directed calls from a multi-line phone system;• Responded to product and service queries, and recommended appropriate vendors;• Entered and updated client accounts and product inventory on GERS retail software;• Assisted staff with administrative duties as requested.

San Francisco Bay Area

Human Resources Coordinator• Maintained employee records, attendance, incident reports, and write-ups;• Sourced job candidates online, conducted interviews, handled hiring and termination processes;• Handled all insurance records, i.e. Employee Medical (enrollments/terminations), Commercial, and Vehicular.Order Processor • Screened and directed calls from a multi-line phone system;• Utilized Ring Central’s messaging system to receive and process customer orders overnight;• Created Pick Lists and invoices on QuickBooks;• Expedited product orders for same day delivery.