Key Performance Areas:-Average of approximately 95% + on KPI reviews maintained for the last 16 years.Roles & Responsibilities:Managing 6 teams across the South Africa, India and Mauritius offices.- Processing invoices in over 40 languages.- Servicing 61 countries with over 20 000 international clients. - Monthly deliverables, deadlines and stock management.- General I.T and development matters & User Acceptance Testing.- Process enhancements & improvements, ad-hoc projects.- SAGE 300:o Monthly payroll approval including incentives.o Leave management.- Salesforce processing, development and departmental implementation.- Performance management.

Key Performance Areas:- Approximately 1.5 million invoices captured per year.- Maintaining an error rate of below 5%.Roles & Responsibilities:- Relocated from Johannesburg, South Africa to Mauritius as the Mauritian Head Office required Senior Management to establish operations.- Employed staff members in Mauritius which contributed to their economic growth as we focused on job creation and development for native Mauritians.- Training and upskilling this staff force to ensure the success of the Mauritian operation.- Management of offices in Mauritius, Mumbai and South Africa simultaneously, with frequent travel required.

- Management of 148 employees spread across 6 teams in South Africa (Johannesburg and Hazyview), and India (Mumbai).- Established the Hazyview BPO office including setup, recruitment, payroll, training, ensuring the wellbeing of the employees and mentorship. This team was responsible for:- Extracting invoices from our various global expense management systems, and enhancements in processing with the newly established Hazyvview BPO.- Capturing invoice data on the new Salesforce software.- Developed a new software in collaboration with IT to enhance images and the data thereof.- Supported the establishment of a BPO in Mumbai. This team was responsible for:- Invoice capturing process.

VAT IT is a financial services company offering VAT reclaim on domestic as well as cross-border VAT. It is the world leader in that segment with over 20 000 clients. I am currently managing 148 employees spread across 6 teams in South Africa (Johannesburg, Hazyview), and India (Mumbai). Most of the work is done remotely (I currently manage 12 communication channels via What’s App and Microsoft Teams). In addition, I regularly liaise with 10 overseas offices located in Europe, Israel, Asia, and the USA.My teams are responsible for ensuring that invoice data is correctly captured according to the tax rules of over 27 countries. We also audit and perform data extraction from our clients’ expense management systems. In total, we process over 350 000 invoices a month. As I manage many employees, I put a lot of emphasis on improving business processes, quality and efficiencies. My current duties include: • People management (setting and reviewing performance goals)• Human resources related matters such as disciplinary proceedings and performance monitoring• Looking after the welfare of employees• Mentoring• Ensure blockers are quickly addressed and followed through (for example, IT related issues)• Responsible for hiring across all my teams (well over more than 200 people)• Ensuring that all my staff receive adequate training, and on many occasions, conducting the training myselfI provide mentoring to other managers and team leaders and I ensure all teams are well aligned to the company’s objectives. I proactively seek to resolve issues affecting other departments and I always make myself available to help. I work closely with the IT department and I was instrumental in building systems to help the company through its digital transition. Projects I’ve worked on include:• Paperless invoice capture• Process automaton with OCR• Workflow automation with Salesforce