Erika Debonte Email & Phone Number

Boston, Massachusetts, United States

•Developed and managed a team supporting technical program management, product operations, engineering operations, mobile application creation, and release management, while actively serving on the Product Development and Senior Leadership teams.•Led a cross-functional team of Product Managers, Engineers, Designers, and QA professionals to successfully deliver over 100 development projects, overseeing the delivery of key critical company initiatives and directly contributing to $28M in Annual Recurring Revenue (ARR).•Administered a release team, ensuring alpha and beta quality testing, internal approval, and maintenance of usage, monitoring, and crash report dashboards, resulting in the promotion of 20+ mobile releases across over 200 white-labeled applications.•Oversaw and enhanced engineering quality strategy by managing the bug triage process, quality metrics, and actively hiring a QA team, reducing the open bug count in the Engineering backlog from 200+ across 8 teams to ~30, and creating reports against standard and non-standard customer SLAs.•Designed and implemented a comprehensive project planning process that organized development delivery dates, resolved open questions and misalignments across product and technical specifications, established a clear delivery roadmap, detailed release and rollout strategies, defined KPIs and metrics for development, formulated testing strategies, and incorporated a risk register with mitigation strategies.•Developed weekly and bi-weekly executive reporting dashboards for C-Suite to review trends across backlog health, delivery against commitments, capacity allocations, budget allocations, and roadmap status and SDLC processes.

•Developed, maintained, and updated integrated project delivery plans•Maintained knowledge of current status, milestones, and key data for assigned programsand served as a conduit for information and updates on key issues and progress toProduct, Delivery Management & Engineering leadership.•Improved SDLC training and processes • Served as scrum master and product owner across multiple development squads to maintain ceremonies, backlog and roadmap alignment

• Oversee day-to-day team operations and delegation of team responsibilities• Train and motivate team members while monitoring performance • Ensure company goals and objectives are met by team members• Provide cross-organizational management and organization of multiple software development projects from initiation through delivery while maintaining focus on strategic goals and objectives• Effective communication and reporting to senior management on engineering department activities, project initiatives and project management processes• Provide day-to-day coordination for Scrum teams and scaled-agile practices• Plan staff resource allocation to different project components and manage time tracking to deliver projects on time and within budget• Collaborate and liaise with a range of stakeholders, including engineering management, product teams, operational teams and third party vendors

Greater Boston Area

• Provide cross-organizational management of software development projects from initiation through delivery while maintaining focus on strategic goals and objectives• Ensure timely and high-quality of delivery by helping others estimate content and amount of work by asking questions, analyzing data, and challenging assumptions• Provide day-to-day coordination for Scrum teams• Plan staff resource allocation to different project components and manage time tracking to deliver projects on time and within budget• Collaborate and liaise with a range of stakeholders, including engineering management, product teams, operational teams and third party vendors

Greater Boston Area

• Support internal users on EnerNOC’s EIS application by addressing platform issues, bugs, and questions• Used SQL to retrieve and analyze data • Worked with vendors and third party technologies to address needs and support internal software• Designed standard meeting agendas and create new meeting structure for Application and Global Support• Developed training strategy and training materials for internal users

• Subject matter expert on MEDITECH’s Patient Portal and Mobile Rounding applications• Worked with programming and development teams in order to triage, investigate, and research features and bugs in applications• Implemented and supported software for over 40 healthcare organizations while acting as the primary contact for clients•Designed, maintained and trained on application documentation for internal and external users (on-site)• Provided customer perspective regarding new features on product roadmap•Corresponded with clients over the phone and through letter, fax and email

Rochester, New York Area

• Assisted faculty member’s crea—on of a virology safe lab using an algal virus model system • Presented research at Rochester Academy of Science Fall Paper Session • Wrote student‐faculty research grants • Trained and mentored new research students