Erika Dotson Email & Phone Number

Memphis, TN, US

Memphis Metropolitan Area

Memphis, Tennessee, United States

Memphis, Tennessee

Memphis, Tennessee

Memphis, Tennessee

I serve as a product and solution specialist to an assigned group of large scale accounts. I provide customer service to the accounts and act as their voice to ensure customer desires are achieved. I oversee everything on my accounts from customer warehousing to order placement and tracking.

Responsibilities include planning, scheduling, and assigning all Flight Attendant Recurrent training. Overseeing the monthly Pilot Short Term Training Bid, which includes preparing the Bid Packet, and performing the monthly Pilot Recurrent and Simulator Training Bid. Purchase and reserve monthly similator events. Entering Pilot/Instructor Schedules into.

o Responsibilities include planning, scheduling, and assigning all Flight Attendant Recurrent training. Overseeing the monthly Pilot Short Term Training Bid, which includes preparing the Bid Packet, and performing the monthly Pilot Recurrent and Simulator Training Bid. Purchase and reserve monthly similator events. Entering Pilot/Instructor Schedules into.

Responsibilities included performing daily edits within the Kronos system to ensure payroll accuracy for all MEM Customer Service employees. Maintaining employees' schedules and generating daily attendance discrepancy reports in Kronos for attendance tracking. Assisting the Administrative Assistant with the monitoring of employee attendance and generating.

Responsibilities include monitoring the procedures and standards used by department personnel ensuring the compliance with applicable government regulations and other airlines policies. Keeping station personnel abreast of changes in performance goals and matrix. Ensuring audits are conducted of corporate and in-station training classes to ensure that.

Responsibilities include managing the company ground auditors, monitoring the procedures and standards used by department personnel ensuring the compliance with applicable government regulations and other airlines policies. Keeping station personnel abreast of changes in performance goals and matrix. Ensuring audits are conducted of corporate and.

Responsibilities included managing and training the Ground Operations Auditors. Creating and maintaining yearly audit schedules for the department. Tracking and reporting on department internal issues for monthly review. Maintaining department audit checklist per FAA and airline guidelines.

Responsibilities included scheduling and performing Pinnacle station customer service audits, Pinnacle hub audits, assisting management with any focus or interdepartmental audits. Providing audit results to upper management. Assisting in department procedural changes.

o Responsibilities included operating flights, assisting passengers with rebooking and accommodations. Working as an On The Job Trainer to new hires, and employees needing recurrent training.

Education record

Accounting

Education record