Erika Duda, Ma

Erika Duda, Ma Email and Phone Number

Learning and Development Consultant and Principal Designer @ InsureQuest
Lakeland, FL, US
Erika Duda, Ma's Location
Lakeland, Florida, United States, United States
About Erika Duda, Ma

As the Founder and CEO of InsureQuest, I leverage my 20 years of insurance expertise and passion for learning development to create engaging and interactive content for the insurance learning landscape. My role involves strategic planning, overseeing product development, and leading a talented team toward our vision of making insurance training accessible and engaging. Since inception, we've partnered with incredible organizations who have already seen an impact in quality from our content. Our short-term goals are to launch content directly to consumers while we continue to build our clients’ learning systems.I believe that development is a driving force behind leadership and that employees are the backbone of any successful organization. Throughout my career, I've contributed and led innovative L&D projects, such as SOPs, certification programs, mentorships, and training modules. These initiatives have been pivotal in cultivating talent, enhancing skills, and fostering a positive work environment. At InsureQuest, I'm committed to creating a workplace where every team member feels valued and motivated, and where we champion the ethos of empathy and integrity within the insurance industry.

Erika Duda, Ma's Current Company Details
InsureQuest

Insurequest

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Learning and Development Consultant and Principal Designer
Lakeland, FL, US
Website:
insurequest.co
Employees:
1
Erika Duda, Ma Work Experience Details
  • Insurequest
    Learning And Development Consultant And Principal Designer
    Insurequest
    Lakeland, Fl, Us
  • Insurequest
    Founder & Ceo
    Insurequest Oct 2023 - Present
    Florida, United States
    As the Founder of InsureQuest, I am committed to transforming the insurance learning landscape through engaging, interactive content with the user experience in mind. My role involves strategic planning, overseeing product development, and leading a talented team toward our vision of making insurance training accessible and engaging. Since inception, we've partnered with incredible organizations who have already seen an impact in quality from our content. Our short-term goals are to launch content directly to consumers while we continue to build our clients’ learning systems. Founding InsureQuest has been an incredible journey of perseverance and personal development, and I am excited about the future prospects and challenges.
  • Cat Claims Unlimited, Inc.
    Director Of Learning And Development
    Cat Claims Unlimited, Inc. Feb 2022 - Jan 2024
    St Petersburg, Florida, United States
    In this fractional role, I've built the learning and development division from scratch, focusing on providing a diverse educational platform for both our W2 and 1099 partners. My responsibilities include:New Hire Onboarding: Developing a comprehensive introduction to our company's culture, policies, and procedures.Customer Service & Soft Skills Training: Crafting training modules to enhance vital skills like active listening and empathy.Leadership Coaching & Development Programs: Creating custom programs to foster decision-making, conflict resolution, and team management skills.Adjuster Skills Training: Establishing specialized courses for adjusters, focusing on policy interpretation and damage assessment.Cross-Training Initiatives: Implementing programs to expand skill sets across various roles for organizational adaptability.My aim is to forge an efficient, culturally coherent partnership with all partners and clients through targeted training and thoughtful client integration.
  • Dc Adjusting Services
    Executive General Adjuster
    Dc Adjusting Services Sep 2014 - Jan 2024
    Lakeland, Florida, United States
    Highly skilled claims adjuster well-versed in handling large-loss property and casualty claims. I've accurately managed property claims exceeding $5,000,000, showcasing my ability to handle complex and high-value cases. My purview extends to both residential and commercial claims, both daily and catastrophe claims. In the auto insurance arena, I've overseen comprehensive claims management, focusing on swift and fair resolutions for both first- and third-party claims. My portfolio in casualty insurance involves detailed investigations and effective resource coordination, all aimed at timely and accurate claims handling. I am well-versed in general liability investigations and have served as a representative in mediation. Beyond claims handling, I've successfully managed multiple projects for various companies as a team lead, trainer, team manager, auditor, and subject matter expert. Overall, my multifaceted experience enables me to offer a nuanced understanding of insurance policies, regulations, and best practices, making me a valuable contributor in the ever-evolving landscape of insurance claims management.
  • Sca Appraisal Company
    Internal Operations Manager
    Sca Appraisal Company Oct 2013 - Aug 2014
    Managed daily operations of 4 departments including First Notice of Loss, Customer Service, File Review, and Delivery. Accomplishments include the development of a peer-mentor program for cross-training opportunities across all departments, formalized orientation process for all departments, job objective review and alignment, a reduction in internal cycle time by 10%, and the successful launch of a VIOP phone system.
  • Farmers Insurance
    Field Liability Adjuster
    Farmers Insurance Jun 2010 - Jun 2013
    Conducted field Investigations for auto and property 1st and 3rd party claims. Adjusted claims based on merit, negotiated with claimants and attorneys, all while providing exceptional customer service.
  • Progressive Insurance
    Claims Team Manager
    Progressive Insurance Dec 2005 - May 2009
    Valencia, Ca
    Lead a team of complexity generalists. Assigned claims based on volume and capacity. Conducted monthly audits with adjusters reviewing recorded statements, estimates, claim files, and letters. Served on multiple audit and project committees to improve the customer experience, work environment, and process development.
  • Mercury Insurance
    Total Loss Appraisal Trainer
    Mercury Insurance Dec 2003 - Dec 2005
    Valencia, Ca
    Trained and developed new hires to properly conduct total loss appraisals. Monitored phone calls and provided feedback on customer experience. Reviewed files submitted for authority.

Erika Duda, Ma Education Details

Frequently Asked Questions about Erika Duda, Ma

What company does Erika Duda, Ma work for?

Erika Duda, Ma works for Insurequest

What is Erika Duda, Ma's role at the current company?

Erika Duda, Ma's current role is Learning and Development Consultant and Principal Designer.

What schools did Erika Duda, Ma attend?

Erika Duda, Ma attended National University, National University.

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