Erika Duda, Ma Email & Phone Number

Lakeland, Fl, Us

Lakeland, Fl, Us

Florida, United States

As the Founder of InsureQuest, I am committed to transforming the insurance learning landscape through engaging, interactive content with the user experience in mind. My role involves strategic planning, overseeing product development, and leading a talented team toward our vision of making insurance training accessible and engaging. Since inception, we've partnered with incredible organizations who have already seen an impact in quality from our content. Our short-term goals are to launch content directly to consumers while we continue to build our clients’ learning systems. Founding InsureQuest has been an incredible journey of perseverance and personal development, and I am excited about the future prospects and challenges.

St Petersburg, Florida, United States

In this fractional role, I've built the learning and development division from scratch, focusing on providing a diverse educational platform for both our W2 and 1099 partners. My responsibilities include:New Hire Onboarding: Developing a comprehensive introduction to our company's culture, policies, and procedures.Customer Service & Soft Skills Training: Crafting training modules to enhance vital skills like active listening and empathy.Leadership Coaching & Development Programs: Creating custom programs to foster decision-making, conflict resolution, and team management skills.Adjuster Skills Training: Establishing specialized courses for adjusters, focusing on policy interpretation and damage assessment.Cross-Training Initiatives: Implementing programs to expand skill sets across various roles for organizational adaptability.My aim is to forge an efficient, culturally coherent partnership with all partners and clients through targeted training and thoughtful client integration.

Lakeland, Florida, United States

Highly skilled claims adjuster well-versed in handling large-loss property and casualty claims. I've accurately managed property claims exceeding $5,000,000, showcasing my ability to handle complex and high-value cases. My purview extends to both residential and commercial claims, both daily and catastrophe claims. In the auto insurance arena, I've overseen comprehensive claims management, focusing on swift and fair resolutions for both first- and third-party claims. My portfolio in casualty insurance involves detailed investigations and effective resource coordination, all aimed at timely and accurate claims handling. I am well-versed in general liability investigations and have served as a representative in mediation. Beyond claims handling, I've successfully managed multiple projects for various companies as a team lead, trainer, team manager, auditor, and subject matter expert. Overall, my multifaceted experience enables me to offer a nuanced understanding of insurance policies, regulations, and best practices, making me a valuable contributor in the ever-evolving landscape of insurance claims management.

Managed daily operations of 4 departments including First Notice of Loss, Customer Service, File Review, and Delivery. Accomplishments include the development of a peer-mentor program for cross-training opportunities across all departments, formalized orientation process for all departments, job objective review and alignment, a reduction in internal cycle time by 10%, and the successful launch of a VIOP phone system.

Conducted field Investigations for auto and property 1st and 3rd party claims. Adjusted claims based on merit, negotiated with claimants and attorneys, all while providing exceptional customer service.

Valencia, Ca

Lead a team of complexity generalists. Assigned claims based on volume and capacity. Conducted monthly audits with adjusters reviewing recorded statements, estimates, claim files, and letters. Served on multiple audit and project committees to improve the customer experience, work environment, and process development.

Valencia, Ca

Trained and developed new hires to properly conduct total loss appraisals. Monitored phone calls and provided feedback on customer experience. Reviewed files submitted for authority.

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