Erika Eley Email & Phone Number

Greater Boston Area

Manage staff of seven representing diverse areas of the claims department at a major medical malpractice insurer. Manage staff concerning data and reporting compliance, medical transcription and file maintenance. Hire and evaluate consulting medical experts and serve as liaison between consulting experts and claims personnel. Continue to foster growth within my unit to adjust and adapt to organizational changes. Collaborate with other professionals both in the department and in the company at large to identify business needs and to develop solutions.

Greater Boston Area

Supervised staff of nine including clerical personnel. Supervised medical secretaries and coordinate medical record reviews and opinions by consulting experts. Hired and evaluated consulting medical experts. Oversaw file room and records staff, including training and implementing HIPAA and other privacy laws. Served as the liaison and resource for the claims department with respect to record retention. Duties expanded to include management of staff concerning data and reporting compliance. Conducted yearly evaluations of staff and help to define and reach their career goals. Served on various committees with respect to cost containment, efficiency and corporate change/growth.

Greater Boston Area

Created and maintained multiple databases for Legal Audit unit, to manage defense costs generated by panel counsel. Maintained close communications with outsource billing service in order to determine enforcement of and law firm’s compliance with legal billing guidelines. Foster relationships with panel counsel and process payments of all legal invoices.

Greater Boston Area

Gathered, reviewed and analyzed underwriting information for physicians, medical groups and hospitals. Reviewed physicians’ renewal applications. Identified, compiled and assembled premium and loss histories for insureds and potential insureds. Supervised three staff members including monitoring daily file room duties, creating and organizing work-flow charts, and maintaining compliance with corporate and regulatory policies. Interacted with all levels of management to ensure that the filing and retrieval needs of the company were being met.

Greater Boston Area

Served as an assistant in two different departments at company. In position as HR assistant, performed general human resources functions including administering employee benefits, payroll process, maintaining employee records, screening applicant resumes, and selecting and monitoring temporary workers. Maintained employee relations. As a Claims assistant, I was responsible for general claims functions such as processing new losses, paying expenses, data entry and maintaining claim diary.

Bachelor Of Arts (B.A.), Psychology

Property And Liability Insurance