Erika Guardado Email & Phone Number

Louisville, Kentucky, United States

Torrance, Ca 90502

• Provide general administrative support to the Medicare Operations Department, including typing, scheduling and coordinating services. • Support Humana’s providers and communicate with Humana’s clients in order to facilitate greater understanding of Humana’s operations process. • Act as a liaison between multiple business partners to identify and resolve problems and concerns. • Triage assignments based on urgency and ensure escalation when necessary. • Work with regional team to coordinate meetings and projects. • Take meeting minutes. • Manage SharePoint site. • Prepare and disseminate reports.

Reviewed Medicare guidelines and assessed Humana Business needs to create Medicare Billing and Enrollment Letters, allowing members to receive clearly written letters with accurate data. Created Policies and Procedure documents, allowing for greater transparency and increased efficiency for the Communication team.Handling 50% of Spanish translations. Acting as a liaison between Spanish regulatory team and Medicare Letter TeamUtilized Boolean logic to update letters in the IStream Author and Communicator ProgramsResponsible for supervising, and directing projects.

Screened and approved members for payment plans to avoid termination. Used different software to assist members concerns in a timely manner.Served customers who only speak Spanish by educating them on different aspects of their Medicare plan. Assisted the team supervisor on special projects that require immediate attention by conducting research of accounts and contacting the members to resolve critical inquiries.

Worked with small groups of children, grades first through fifth, with reading, writing, mathematic, and other curriculum activities in a fun and educational atmosphere. Met with classroom teachers on a weekly basis regarding assignments and activities. Interpreter / translator between teachers, administrators, and non-English speaking parents. Attended various training workshops that helped me identify resources to better assist my students and their families. Developed, accommodated, and implemented lesson plans using my ESL students’ learning styles and abilities in order to increase their reading and language levels.

Assisted the Doctor during acupuncture procedures along with administering the recommended therapies to patients. Successfully provided Customer Service to patients. Periodically attended seminars that helped me to improve customer service and marketing techniques. Assisted our office team in the development of new marketing strategies and the improvement of the existing ones.

Bachelor'S Degree, Business Administration And Management, General

Bachelor Od Science, Business Administration And Management, General