Outstanding customer service. Plan and organize scheduling to meet customer demand. Merchandising and up-selling. Manage large group of associates daily. Follow up on cash management for store P&L. Teach and train associates on company policies for money center. Manage parking lot opportunities, register opportunities, and maintenance opportunities. Help manage other parts of the store and conduct meetings to ensure entire building is running smoothly.

Contacted local authorities and apprehended shoplifters. Kept patrons and employees safe and from criminal activity. Increased apprehensions by 20% and apprehension dollars by 5% by motivating and coaching direct reports for optimum productivity and performance. Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers. Controlled reduction of loss inventory by protecting company assets.

Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies. Tracked and documented metrics, and evaluated trends. Assisted Management in workload and planning. Ensure store is clean and organized as well as safe, assisted customers in all departments within the store. Assisted in Customer Experience.