• Primary point of contact for customers and operational buyers for leading North American bakery company (60 calls on average per day)• Efficiently manage ordering process ensuring data is accurately keyed, processed, filled, invoiced & delivered on-time• Utilize applicable software systems incl. SAP and RMS

• Assisted VIP/high-profile customers to ensure the smoothness of their airport experience by accommodating diverse requests regarding day of travel such as check-in, upgrades, connection assistance, re-booking reservations, and recovering lost items• Executed exemplary and personal customer service by embodying department’s philosophy: “If it is possible, consider it done”• Performed administrative tasks such as responding to customers’ requests via email and phone, completing overnight paperwork, and maintaining daily logs while simultaneously meeting in-person demands in fast-paced environment

• Aided patrons (students, faculty, and community members) with needs pertaining to the library and university including articulating information about services available on campus and retrieving internal and external library resources

• Assisted customers with their home improvement and project needs• Received “Associate Homer Award” for performing excellent customer service

• Aided customers with recreation program and gym membership registration, drop-in activity enrolment, and general inquiries in a demanding environment• Performed administrative duties such as opening and closing procedures, responding to customers’ concerns and inquiries over the phone, interacting with staff members via email, and completing paperwork and reports