- Managed billing processes, including verifying insurance coverage, processing claims, and resolving billing discrepancies to ensure timely reimbursement.- Conducted detailed reviews of patient accounts, addressing billing inquiries, and coordinating with insurance providers to optimize claim approvals.- Assisted with patient education by promoting the value of retinal photography for preventative eye health, successfully increasing patient participation.- Advertised and sold retinal photos, utilizing strong communication and sales strategies to enhance office revenue and patient care outcomes.

- Interacted virtually and in-person with pharameutical research representatives discussing new projects and proactively resolving logisitic issues or concerns - Developed streamlined processes on procedures regarding billing, client communication, and blood processing to ensure maximal efficiency and quality control - Organized and led qualification meetings where personnel were trained on lab procedures and new study protocols- Worked to foster a friendly and productive environment that encouraged team collaboration through assistance with workload and providing additional resources if needed

- Processed blood samples to extract and cryopreserve PBMCs for various pharmaceutical companies in research development according to their strict guidelines and protocols.- Answered phone calls from patients, doctors’ offices, and study managers providing them with the information needed and fielding calls if necessary.- Coordinated the preparation and shipment of biological specimens to reference laboratories which included entering the patient’s demographics, health, and insurance information.- Accurately entered study participant information into data entry program for 4 separate studies which each contained 10-50 participants.