Erika M. Email & Phone Number

Irvine, CA, US

New York, New York, US

• Examine Excess and Surplus lines insurance documents, binders, policies, affidavits and endorsements to ensure compliance with New York State Dept of finance. Provide phone and email support to brokers and agents with.
• Enter Affidavit information into ELANY’s Back Office electronic filing system.

• Outreached to insurance carriers to verify nutritional counseling benefits for dietician clients.
• Entered verification details into electronic billing system for dieticians to review.
• Assisted claims department with completing CMS 1500 form.
• Verified Medical Nutritional Therapy coverage for Medicare Part B patients.

• Handled multi-faceted clerical tasks as the Administrative Assistant to the Financial Aid Office.
• Managed backlog of voicemails to ensure delivery of premium and timely service to students.
• Screened, directed and transferred calls to appropriate financial aid counselor.
• Provided timely and accurate financial aid information to student and parents questions and requests.
• Assisted Director and associate Director with special projects as needed.

New York, NY, US

Created new work orders for director of Facilities Department into Maximo work order system.Entered personnel, hours and materials cost into work order system for team of 5 managers.Ordered office supplies for department and other ad hoc duties as requested.

• Corresponded with customers via email and phone and processed organic juice/food cleanse package orders.
• Processed credit card payments for online and manual orders via NCR system and Authorize.net.
• Scheduled delivery and pickup for local, in-store and national orders with FED-EX and local Courier.

• Provided accounts payable, data entry and clerical support for 5 account managers at financial company.
• Verified accuracy of invoices and entered up to 150 invoices per day into Oracle financial software.
• Sorted mail and Maintained accurate daily filing system.

• Answered 80+ incoming call from auto insurance policyholders within fast-paced call center.
• Assisted customers with endorsements, quotes, payments, billing inquires and coverage guidelines.
• Provided claims support by processing new auto accident loss reports.

• Handled 150+ calls per day within fast paced insurance inbound call center.
• Provided quotes, Processed premium payments, and executed online policy endorsements.
• Trained and mentored new hires coming onto call center floor.

Associate Of Arts - Aa, Human Services- Mental Health

Certified Community Health Worker (Chw), Mental And Social Health Services And Allied Professions