Erika Mcdaniel Email & Phone Number

Modesto, California Area

HR Services Coordinator, September 2010 to presentFacilities Supervisor, April 2009 to September 2010Financial Analysis Assistant, August 2007 to April 2009Administrative Assistant - Floating, June 2005 to August 2007Repeatedly promoted during tenure with Save Mart Supermarkets, culminating in current responsibility for managing all aspects of facility maintenance including, vendor contracts and statement audits, budgets, report creation, department relocations, and other special projects.Provided Administrative support to various Managers, including calendar management and scheduling, processing of all personnel-related paperwork, research, and other daily office activities. Responsible for managing multiple email accounts and telephone lines. Scheduled and coordinated meetings and other events including preparation of agendas, ancillary materials, and presentations.

Lathrop, Ca 95330

Provided excellent service to customers; resolved complex, acted as liaison between customers and internal departments. Filing & setting up new hire files.Determined delivery rates and fuel charges, received and processed payments, initiated collection calls, and negotiated payment arrangements.Researched, compiled, and prepared data for reports. Entered data and managed records.

Greater Atlanta Area

Performed a wide variety of administrative and clerical duties in support of Directors and Executives.Prepared RFI/RFP requests for Government 457 and 401(a) Plans, participated in annual departmental budget planning.Created sales materials (presentations, charts, data spreadsheets) for both internal and external distribution.

Greater Atlanta Area

Developed and delivered training for all new agents on technical support, customer service, and special accounts; conducted follow-up training for new products and procedures.Created and compiled Training Class Manuals.Developed and implemented a successful customer retention/referral generation plan, and staff incentive and training program.Provided excellent service to customers; resolved complex issues, and acted as liaison between customers and internal departments.Assisted Customer Care and Technical Support Agents with complex issues and maintenance of major accounts.Successfully resolved complex issues that required escalation.