Erika Mcvea Email & Phone Number

• Diagnosing and repairing client computers in a timely manner. • Performing new PC setups, customization, data transfers and software installs. • Installing, managing and updating operating systems and supported applications. • Troubleshooting system failures or bugs and providing solutions to restore functionality.• Setting up hardware, installing, and configuring software and drivers. • Troubleshooting computer issues involving OS problems, viruses and hardware failures.• Assessing and identifying issues and quickly resolving to restore functionality.• Offering repair or service options to help customers to make decisions. • Building, repairing, and maintaining custom gaming computers.• Performing backups and restoring data. • Providing over the phone solutions and education for clients.

Olympia, Washington, United States

• Demonstrate technical expertise while troubleshooting, diagnosing, and resolving a broad range of issues for client computers, tablets, and smartphone software and hardware issues including cleaning and tuning devices, removing viruses, OS and software installation, data transfers, device setups, hardware upgrades and more. • Conduct 20 to 30 minute consultations with clients in order to perform repairs and/or offer client education and demonstrate repairs upon client pick-up.• Perform thorough functionality checks and factory resets on devices and ensure they are ready for purchase prior to being sent to the floor.• Receive consistent positive customer surveys due to exceptional customer service, the ability to promptly diagnose issues, and provide customers with a solution tailored.• Engage and communicate effectively with customers while explaining service benefits and demonstrating results; provide solutions and display performed services. • Address and de-escalate conflicts by developing an understanding of client concerns and providing resolutions.• Acquire and maintain current and accurate knowledge of company products and services to better provide customer support and service solutions.• Train, guide, and motivate new employees by explaining policies and protocols clearly and effectively.

Olympia, Washington, United States

• Completed a broad range of assigned tasks consisting of counting, securing, protecting, and transporting large amounts of money. • Ensured full compliance with established regulations as well as detailed verbal and written instructions. • Responded immediately and appropriately to incidents utilizing the ability to make critical decisions under stress or duress.• Generated and delivered concise and detailed reports for utilization by senior management.• Detected, assessed, and reported suspicious activity, including threats of theft, violence, intoxication and drug related activity.• Safeguarded organizational assets such as large amounts of cash, customer vehicles, and casino property according to set protocols.• Monitored secured areas and ensured that only authorized personnel were permitted to enter.

El Paso, Texas, United States

• Coordinated and secured travel services for customers before, during, and after their journey. • Awarded for servicing 110 customers with all of their travel needs in 2 days through optimal planning, efficiency, and organization. • Served as subject matter expert on all travel services and provided support concerning travel needs, questions, and issues resolution for colleagues, the company, and other businesses. • Conducted classes for over 100 people, including leaders and coworkers, for the purpose of providing cross-training. • Ensured customer satisfaction and loyalty for thousands of customers, both large groups and individuals.

Tacoma, Washington, United States

• Directed and oversaw a 20-man team through the loading and off-loading of the President’s helicopter with zero damage to the helicopter and no issues during flight. • Spearheaded the on and offload of five humanitarian missions, including delivering rice to countries in need. • Resolved complex issues for various loads, such as helicopters, vehicles, passengers, and other cargo with limited space and seating. • Performed intricate calculations to keep loads within flight limitations as well as ensure safe take offs, flights, and landings.