Provided exceptional customer service and client care for adults with a wide range of disabilities and co-occurring disorders. Provided clients, family members and support teams with friendly, personable, and timely services, in-person, via-phone and on multiple web-based platforms.Fostered positive relationships with external agencies including multiple funding sources. Coordinated both community and inter-agency referrals.Devoted particular attention to detail in maintaining both hardcopy and digital files with an emphasis on routine recordkeeping, file, and compliance management. Excellent organizational skills and time management.Strongly believe in a Person-Centered Approach to client services. Combining both the PCA and Positive Behavior Support strategies in the development of Person-Centered Plans.

Provided excellent client services, successfully coordinating care and acquiring funding for up to 18 clients at a time. Built and continue to foster many professional relationships in the SUD field, including PCASOC and ELDBH.Preformed intake, assessment, and screening services. Very familiar with the ASAM screening and SUD placement tools. Fluent with ODS requirements and timelines for services. Knowledgeable with most common computer programs and Electronic Health Records Systems. Practicing a variety of treatment modalities such as Rational Emotive, Cognitive and Dialectical Behavioral therapies. Excellent verbal and written communication skills in all aspects ranging from collaboration with various agencies, coordination of care and funding sources to family outreach, record keeping and all necessary documentation.

Supporting at risk women and children in early recovery from addictions and compulsive disorders.