Erika Mosser Email & Phone Number

United States

Bethlehem, Pennsylvania

Sellersville, Pa

♦ Managed caseload of 40 individuals with intellectual disabilities; coordinated and facilitated the development of Individual Support Plans (ISPs) for individuals with developmental delays. ♦ Identified, coordinated, and monitored services and supports to ensure that service objectives aligned with individual needs and desired outcomes. ♦ Collaborated with clients, families, support team, and service providers to conduct ongoing ISP, health, and welfare management and monitoring. ♦ Coordinated and participated in Philadelphia Coordinated Health Care (PCHC) reviews. ♦ Connected personally with clients and families while assisting them to navigate complicated federal and state funding systems; conducted ongoing assessment of client eligibility for waiver-funded services.♦ Liaised with individuals, families, providers, supervisors, county entities to ensure compliance with PA oversight.♦ Advocated for continuity of services, system flexibility, and integration to meet individuals’ needs in the least restrictive manner possible.♦ Utilized, reviewed, updated, and documented PUNs to address unmet needs and assessed urgency of need; documented all supports coordination activities in Home & Community Services Information System (HCSIS), including service notes, PUNs, ISP, and monitoring tools.

White Plains, Ny

♦ Directed administrative processes and managed patient and family service calls for a dynamic office that accommodated over 3,000 calls annually. ♦ Worked with patients and family members to provide information, services, and materials based on individual needs.♦ Supported Director of Patient and Family Services with division-wide program and training implementation. ♦ Recruited, trained, and coordinated volunteers for Look Good Feel Better, Road to Recovery, and Crisis Caring programs. ♦ Managed in-office patient support volunteers and supervised temporary staff. ♦ Assumed the Director of Patient and Family Services role for five months as point person, provided updates and reports to regional director and coordinated Ostomy Care conference. ♦ Recruited six teams annually for the Making Strides Against Breast Cancer event.