Erika Ono Email & Phone Number

日本 東京都 東京

Tokyo, Japan

-Handled a high volume of texts, calls or email requests from 102 VIP business travelers for Tokyo Olympics and Paralympics.-Used own knowledge and know-how to deal with interesting and often complex requests.-Coordinated Guests, Hosts and internal Airbnb for Work teams, to ensure a smooth check-in and check-out process at 8 listings with using multiple IT systems.-Been the main point of escalation for any customer support issues that arise during the stay working with multiple internal Airbnb teams.

Valencia, Spain

-Led tourists from all around the world in Valencia using English ex. Street Art Tours and Pub Crawls

Valencia, Spain

-Took care of kids at three Spanish families starting July 2019: one month, one month, three months-Communicated with kids in English-Took care of animals also (dogs&9puppies, cat, horse, donkeys, chicken)-Helped for gardening -Cleaned house and lodging

London, England, United Kingdom

-Managed 8 students(13-17years old) from Japan on the program "Summer Camp in London" -Translated English and Japanese for students and bosses-Did photography for the guardians-Supplied a daily report-Interviewed individuals to ensure mental well-being Participated in meetings with other group leaders

Shinjuku-Ku, Tokyo, Japan

-Supported students through motivational meetings and progress checks -Instructed courses on how to apply for elite universities-Managed class schedules and performance of students-Made instructional and marketing material-Lead one-on-one performance reviews

Taito-Ku, Tokyo, Japan

-Provided information and guidance to guests about Tokyo and the rest of Japan -Maintenance of all facilities in the building-Hospitality and guest management-Data entry of guest records using Excel-Event organization

Minato-Ku, Tokyo, Japan

-Cooked as a chef at the shop-Served meals and worked as a cashier -Trained new staff-Ran the shop as a team leader on occasion

Bachelor'S Degree, International And Intercultural Communication

Diploma, English Language And Literature/Letters