- Analyze business processes and identifying automation opportunities. Assess automation feasibility, estimate costs and benefits to support the implementation decision- Document the process and business requirements including exceptions, develop user stories and business case- Working with the customer teams on the detailed AS IS and TO BE process mapping- Designing, developing and testing the automation based on documented business requirements, using reusable components approach.- Create configuration and user acceptance test plans, identifying all the process scenarios and their expected outcomes- Creating and maintaining solution documentation, listed all the dependencies and prerequisites- Perform daily maintenance of automation processes, and manage all incidents- Identifying and communicating the technical infrastructure requirements to deploy automation solutions- Problem solving issues that arise in day to day running of automated processes and providing timely responses and solutions as required

- Extraction, manipulation of data using VBA and Excel to present information in a concise and accurate way- Apply a logical and organised approach to the manipulation of potentially large quantities of raw data- Produce internal and externally facing accurate status reports as agreed with the Service Performance Manager - Delivering reports and dashboards to highlight service penalty, performance and risk trends to enable service improvement and penalty mitigation- Provide analyses to ensure KPIs and SLA are achieved

- Design and prepare customer reports, dashboards and analysis in TIBCO Spotfireanalytics software- Creating wide range variety of visualizations, different kind of charts, summary tables, advanced data limitation solutions- Analyse business questions and deliver business answers- Analysing data in SQL based environment, editing IronPython codes if necessary- Keeping contact and consulting with clients- Executing change requests, managing data and data pull- Creating technical documentations, reports, use cases and business summaries