Erika Ricks Email & Phone Number

Newport News

Norfolk, Virginia, United States

Self-managed and prioritized heavy and ever-changing daily workload of over 100 "documents" while successfully dealing with many individual personalities, their needs, and requests. Followed branding and style guidelines for multi-market provider collateral

Formatted letters, policies, and procedures for readiness review and approval. Kept tracking records for over 250 documents including provider manuals, community resource guides, member handbooks, letters, forms and web content (member and primary medical provider sites). Successfully translated complex concepts into understandable terms.Created fillable pdf forms and topical FAQ documents. Assisted in the creation of member satisfaction questionnaires. Formatted departmental policies and procedures. Helped to reduce co-worker workload by taking on routine assignments.

Marketing And Communications

On contract to Optima Health (a service of Sentara Healthcare). Responsible for writing, editing, and proofreading print, electronic and social media materials used in connection with a new small business, self-funded health insurance product. Materials include summary plan descriptions; benefit administrator guides, coordination of benefits books, purchaser service agreements, fliers, and social media content. Attend meetings and collaborate with marketing, public relations, and communications teams.Assist others in writing, editing and proofreading materials including face sheets and summaries of benefits. Complete monthly formulary information for posting on member benefits website.As a member of the Optima Health proposal team, format documents and coordinate responses. Assisted in the coordination of a winning response for out of state Home Health Care services in Alabama (two regions). Coordinated the 2015 eValuate response for information on behalf of Optima Health; this involved working with over 10 subject matter experts with a tight deadline.Reduce co-worker workload by taking on routine assignments – clearing archived SharePoint files; voluntarily cleaned up Photo Library; created folder structure to categorize hundreds of downloaded photos resulting in time saved searching for appropriate photos and money saved downloading duplicate images.

Norfolk, Va

Developed instructional training programs used in adult learning environments. Led in the planning and implementation of the design and development phases. Collaborated with project managers, graphic artists, and instructional designers in all efforts related to instructional content. Coordinated with customers, technical manual developers and product end users to identify training requirements, prepared training course materials, trainers, managers and employees, and delivered final product for approval. Ensured customer satisfaction, technical accuracy and completeness of all delivered products.

Virginia Beach, Va

Developed and implemented public relations strategies and communications programs that enhanced my employer’s national, statewide, regional, and local reputation. Responsible for crisis and issues communication management, and for developing and implementing innovative communications strategies in support of the agency’s strategic growth initiatives. Worked closely with organizational leaders, media, the public and emergency managers. Demonstrated knowledge of digital communications, media engagement, strategic communications planning, and project management. Strong knowledge of incident, issues and crisis communications management in both traditional and social media, at a multi-unit/geographically dispersed, complex state agency.

Bachelor Of Arts (B.A.), Mass Communications

Education record

Tidewater Community College (continuing education), Virginia Beach, VA 1993 Human Resource Management 1996 Fundamentals of Accounting.