Erika Rios Email and Phone Number

• Responsible for coordinating the effective completion of each assigned case from initiation to completion; following up with teams responsible for completing sub-activities across the end to end • Act as primary interface for Bankers within the Latin American Market, responsible for managing expectations and enhancing the client experience• Communicates in a clear transparent way and articulates on-boarding requirements and time commitments to the banker• Set and manage the priority of all on-boarding requests through ongoing engagement with business, whilst proactively managing the on-boarding pipeline throughout all stages of the process• Drives effective issue resolution within boundaries of policy, ensuring cases are completed in line with defined service level agreements• Single point of contact to facilitate all queries for that case, including issues around PEP, screening, regulatory, compliance, legal, operational risk, account opening• Undertake Client due diligence on a timely basis and ensure they are performed to meet the required quality and detail standards as required by Policy & Procedures• Analyse AML risks associated with the client from a technical perspective, identify and escalate potential risks and operational issues as appropriate• Identify red flag / dot situations and escalate in line with policy and procedures• Ensure necessary KYC docs are attached to the client’s CDD in line with policy and procedures• Ensuring appropriate and confidential handling / sharing of sensitive client data• Contribute ideas and participate in efforts to drive continuous improvement to enhance service delivery• Escalate issues in a timely manner in line with the escalation protocols• Escalate recurrent issues surrounding the onboarding process to management• Work independently and complete assigned tasks within the established timeframes

Contributes to the fulfillment of the core objectives of financial services regulations; maintains relationship with governmental agencies for the filing of Currency Transaction Reports and Suspicious Activity Reports; Ensures proper reporting of violations or potential violations to duly authorized enforcement agencies as appropriate and/or required; Identify and manage regulatory risk for the reduction of financial crime and protection of investors and consumers