Erika Rivera Burgos

Erika Rivera Burgos Email and Phone Number

Account Manager/KAM/Sales strategy/B2B/B2C @ Marketing Collection
sao paulo, sao paulo, brazil
Erika Rivera Burgos's Location
Bogota, D.C., Capital District, Colombia, Colombia
About Erika Rivera Burgos

23 years’ experience in sales and customer service in the air and tourism industry.Responsible for implementing the country sales strategy, performing sales planning forecasting, developing product portfolio and driving revenue through an assigned travel agencies territory. Executing value-based selling, account strategy and sales process. Sabre System experience.Mass Communicator and journalism, specialist in Organizational Communication. Advanced English knowledge, spoken and written.I am a professional with strong Organizational skills, passionate about my job and willing to learn and grow. Responsible and committed to my duties and as a Specialist Channel Sales I am always ready to make decisions. Results oriented, I have knowledge to work with strategies in order to achieve the best results. I am enthusiastic and love to help colleagues to solve problems together.

Erika Rivera Burgos's Current Company Details
Marketing Collection

Marketing Collection

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Account Manager/KAM/Sales strategy/B2B/B2C
sao paulo, sao paulo, brazil
Website:
mktcollection.com
Employees:
13
Erika Rivera Burgos Work Experience Details
  • Marketing Collection
    Account Manager South America
    Marketing Collection Oct 2023 - Present
    Colombia
    Promote luxury travel brands, strengthen and maintain an excellent relationship with travel agencies and tour operators, schedule visits and calls promoting tourism products and brands, execute product and destination trainings, monitor and follow up agency requests, organize and participate on Fam trips, prepare agendas, organize and attend roadshows, tourism fairs and events.
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  • American Airlines
    Account Manager
    American Airlines 2012 - Mar 2023
    Bogota,D.C., Capital District, Colombia
    Plan, develop and implement the sales strategy by country, disseminate and promote the portfolio of products and services. Execute value-based sales process, maintaining and strengthening an excellent relationship with the client, monitoring sales metrics, following up on campaigns increasing revenue through an assigned territory. Prepare events and training for clients maintaining commercial presence.
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  • American Airlines
    Service Representative
    American Airlines Aug 2011 - Jun 2012
    Bogota,D.C., Capital District, Colombia
    Provide support to sales representatives, small and medium travel agencies, manage the promotional budget and marketing material, control and review sales incentive programs
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  • American Airlines
    Mcla Pricing Sales Agent
    American Airlines Jun 2006 - Jul 2011
    Bogota,D.C., Capital District, Colombia
    Analyze market trends and competitor’s pricing to recommend pricing adjustments and capitalize on opportunities. Develop and execute pricing strategies for the company's website products and services, ensuring a competitive edge in the market for the region while maintaining profitability.
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  • American Airlines
    Reservations Agent
    American Airlines Jun 2004 - Jun 2006
    Bogota,D.C., Capital District, Colombia
    Effectively assist customers in securing their travel arrangements and addressing any concerns, building strong relationships with customers and ensuring their satisfaction throughout their journey.
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  • Lufthansa
    Ticket Sales Representative
    Lufthansa Aug 2000 - May 2004
    Bogota,D.C., Capital District, Colombia
    Assist customer with ticket purchases, and provide information on flight options, schedules, and fares.Manage reservations and booking changes using the airline's reservation system, ensuring accuracy and efficiency. Handle customer inquiries, including baggage policies, flight delays, cancellations, and itinerary adjustments. Sold ancillary products such as upgrades, lounge access, and additional services to enhance the passenger experience.
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Erika Rivera Burgos Education Details

Frequently Asked Questions about Erika Rivera Burgos

What company does Erika Rivera Burgos work for?

Erika Rivera Burgos works for Marketing Collection

What is Erika Rivera Burgos's role at the current company?

Erika Rivera Burgos's current role is Account Manager/KAM/Sales strategy/B2B/B2C.

What schools did Erika Rivera Burgos attend?

Erika Rivera Burgos attended Pontificia Universidad Javeriana, Fundación Universitaria Los Libertadores, Politécnico Grancolombiano.

Who are Erika Rivera Burgos's colleagues?

Erika Rivera Burgos's colleagues are Silvina Larocca, Pablo Trova, Paulina Lopez Alarcon, Imron Dahlan, Mariana Moreira De Amorim, Fernanda Doria, Laís Bernardi.

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