Erika Robbins Email & Phone Number

Temecula, California, United States

• Observes and records behavior patterns and develops appropriate techniques to reinforce acceptable behavior.• Assists students in academic and non-academic subjects as directed.• Monitors administration of student testing and scores tests as directed.• Assists instructional personnel with the development and presentation of learning materials and instructional exercises.• Tutors students individually or in small groups to reinforce and follow up learning activity.• Oversees and supervises students during classroom activities, in the library and on field trips, as well as during lunch and other school day breaks.• Assists in the development of a variety of instructional materials.• Performs a variety of regular clerical duties, such as filing, typing or duplicating materials.• Maintains student records, files, and data collection.• Operates a variety of instructional media, office machines and equipment.• Maintains discipline in the absence of the teacher.• Maintains records of materials and equipment as directed.• Participates in District in-service programs.• Assists students in dressing, eating and toileting.

Fullerton, California, United States

-Spearheaded the creation and implementation of a comprehensive training system for front-of-house employees, enhancing overall service quality.-Skillfully updated and proofread new menus and Banquet Event Orders (BEOs) to ensure accuracy and consistency.-Demonstrated exceptional conflict resolution skills, diffusing volatile situations with guests both in person and over the phone, while maintaining a high level of empathy.-Coached and developed a team of 25+ employees, fostering individual growth and mastery of their respective roles.-Effectively managed guest inquiries via phone and email, ensuring prompt and satisfactory resolutions.-Ensured compliance with food safety procedures and maintained rigorous quality control guidelines.-Successfully maximized sales through efficient coordination of weddings and events, from booking to seamless operation.

Anaheim, California, United States

Downtown Disney, Anaheim

• Handled guests’ complaints with empathy and grace• Implemented an incentives program for staff recognition and retention• Effectively communicated with kitchen staff regarding allergies, dietary needs, and other requests • Adequately maintained the ordering of inventory and supplies• Oversaw department needs and scheduling of 30 staff members

La Habra, California, United States

-Implemented daily recovery procedures to uphold a pristine and organized environment, fostering optimal productivity.-Assisted customers in locating specific products, addressing inquiries, and delivering-Processed customer transactions accurately and efficiently using cash registers and Point of Sale (POS) systems.-Handled cash, checks, and credit card transactions with precision, balancing the cash drawer at the end of each shift.-Collaborated seamlessly with front-end staff to ensure a unified approach to customer service.-Acquired proficiency in diverse departmental responsibilities, ensuring comprehensive coverage and operational efficiency.-Maintained the store's visual appeal through strategic arrangement and replenishment of displays and merchandise racks.-Responded promptly to customer inquiries, providing detailed store information and delivering exceptional service.-Demonstrated active listening and engagement skills to offer a superior level of customer assistance.-Managed company inventories, optimized stock placement, and reorganized products to drive sales and improve overall efficiency.-Upheld a high level of accuracy in handling financial transactions to prevent discrepancies.

Garden Grove, California, United States

-Provided exceptional customer service by taking and accurately delivering food and beverage orders in a timely manner.-Demonstrated strong knowledge of the menu, including daily specials and recommendations, to enhance the dining experience for customers.-Maintained a professional and friendly demeanor, ensuring a positive interaction with guests.-Collaborated with kitchen and bar staff to ensure accurate and efficient order fulfillment.-Handled cash and credit card transactions, maintaining accuracy and accountability for payments.-Managed multiple tables simultaneously, maintaining a high level of service during peak dining hours.-Resolved customer concerns promptly and effectively, ensuring customer satisfaction.-Upsold menu items and promoted special promotions, contributing to increased sales.-Assisted in training new staff members, and sharing knowledge of restaurant policies and procedures.-Contributed to a clean and organized dining environment, including setting up and breaking down tables.-Participated in team meetings and communicated effectively with colleagues to ensure smooth operations.

Legal Assistant/Paralegal

ABA Approved Paralegal Certificate Program

Associate'S Degree, Interdisciplinary Studies: Social Behavior & Self Development

Associate Of Arts - Aa, Interdisciplinary Studies: Arts & Human Expression