Erika Rogers Email and Phone Number

▪ Sales Support, dedicated to multiple assigned customers▪ Weekly & monthly reporting, including purchases/invoices, backorders, renewals, & inventory▪ Status Reports covering lifecycle of items brought through SHI Configuration Center/managing truck schedule▪ Catalog management – pricing, part additions/updates▪ Inventory management

▪ Worked in both team environment for established global customer & individually with new onboarding customer▪ Price quotes, order processing, returns/replacements, renewal & backorder notices, maintained customer catalogs, deal registration▪ Liaised with SHI depts, (Accounting, Purchasing, Contracts), to ensure timely completion of assignments▪ Acted as guide for new team members, & lead on advanced opportunities or projects, including:o Management of virtually stocked license inventory, and POs requiring bundling or co-termingo Software package setup; generation and distribution of license keys

▪ Assisted with implementation of customer Software Asset Management project▪ Managed renewal of customer’s software contracts with various publishers, and maintained latest pricelists▪ Guided inside sales team on complex or high dollar opportunities

▪ Managed logistics for onsite customer visits, new hire orientations, quarterly sales conferences, & diversity tradeshows▪ Secured air travel, ground transport, hotel, meeting space, catering, dinner reservations, agendas & presenters▪ Processed annual renewals for Minority-/Women-Owned Business Enterprise (MWBE) certifications▪ Assisted with interviews and trained new hire added to share increased workload

▪ Experience on a large team in support of global strategic customer, managing new & existing business▪ Customer service, including phone & email support, price quotes, order processing, conflict resolution & product information