Erika Soler Email & Phone Number

Brooklyn, New York

• Manage the front desk by providing exceptional service as the first point of contact for the school
• Interact with parents and answer incoming calls about tuition payments, enrollment, paperwork completion, doctor’s forms needed and the schools event calendar
• Handle payment processing by tracking payments made in the online system, maintaining a monthly tuition payment schedule for parents and providing administration monthly reports
• Conduct weekly inventory to ensure the school has appropriate food, supplies and equipment; oversaw the transition to an organic food program
• Create maintenance tickets, screen contractors and alert them to the needs of the building
• Oversee administrative tasks for the Head of the program and the CEO of the schools

• Managed a housekeeping team of 25 that serviced 113 rooms for an upscale boutique hotel
• Created weekly schedules and managed submission of weekly payroll
• Ensured that all rooms, bars, event spaces and the hotel common areas met all corporate standards
• Trained new staff members on all processes and protocols in accordance with hotel guidelines; conducted room inspections to ensure work was performed effectively
• Greeted VIP’s and made sure rooms met specifications and were in line with special requests
• Maintained inventory for the housekeeping department; ordered cleaning supplies, soaps and linens

• Provided superior customer service for a boutique hotel with 142 guest rooms by following a whatever, whenever customer service policy
• Rotated across various departments: food and beverage, housekeeping, front desk and management
• Registered guests and assigned rooms, accommodated special requests, resolved guest complaints, promoted other services and addressed reservation issues
• Coordinated room status updates with the housekeeping department by notifying housekeeping of all check outs, late checkouts, early check-ins, special requests and day use rooms