Erika Thomas Email & Phone Number

➢ Support point of contact for multiple high revenue generating JPM clients within the segment.➢ Building a stable relationship with the client to support key interactions and seamless escalation.➢ Support JPM across all service and change discussions for Fund accounting and Financial Reporting➢ Ensure the service quality that is delivered to client is of an excellent standard building a progressive approach and improving the quality of service delivered to the client.➢ Support the Co-ordination and delivery of all key service reviews with the client.➢ Support Senior Management with appropriate escalation of all issues, service updates, and progress updates for the client.➢ Maintaining an excellent and interactive relationship with internal partners inclusive of Client Service, Performance Team, Technology, Custody Operations and Product Development.➢ Supporting the global operations teams to deliver a quality product through efficient issue resolution, proactive client engagement, and effective deliverable planning

Master’S Degree, Accounting

Bachelor’S Degree, Accounting