Erika Walker Email & Phone Number

Boston, Massachusetts

Acted as the main point of contact for Alexa News; helped internal teamsto align on client and quality goals; Delivered high quality underaggressive deadlines; Entered, updated, and maintained data in companyproprietary software; Input data, such as, headline, entity, image, andcategory for news stories and trending topics for publication on theAmazon Alexa devices; Reviewed news stories for accuracy, appropriatecontent and images, for publication; Performed quality checks on packagedsubmissions; Collaborated with other departments within the organizationto ensure proper communication between teams regarding projectobjectives and goals.Conducted regular meetings with project stakeholders to discuss progressand identify areas for improvement; Coordinated resources across multipleteams to ensure successful implementation of projects; Developed processdocuments and procedures related to project management activities.7+ years' experience working with artificial intelligence devices; Used dataand facts to raise workflow tooling and quality concerns that impactedcustomer experiences and triggered the right decisions that improvedoverall satisfaction

Boston, Massachusetts

Successfully coached new Data Associates on general data analysis deliverables improving on accuracy, velocity, and content knowledge. Delivered high quality under aggressive deadlines. Contributed to process improvements to reduce handling time and improve output.

Needham, Massachusetts

Provided guidance and support to vendors on process concerns and quality issues by reviewing performance levels and adherence to procedures and standards; oversaw weekly strategy building sessions with off-shore vendors. Supplied management with a weekly snapshot of vendor output, quality trends, improvements, and suggested solutions to problems

Needham, Massachusetts

Reported on transcription cycle times. Managed all transcriptions questions from vendor partners. Ensures transcription claims met cycle times. Managed unassigned transcriptions and streamlined work to vendors. Updated quality standard process docs.

Implemented action plans for performing physical onsite inventory captures; achieved Silver Certification to perform and conduct onsite inventories.Constructed contents inventories virtually by working with Field Inventory Specialists and Field Adjusters through use of tele-communications; Guided Field Inventory Specialists and Field Adjusters on correct wording for best valuation description possible; valuates items for Like Kind Quality matches.Assisted Enservio Partner Programs with restorable and non-restorable onsite inventories.Managed, scheduled, and conducted reconstructions of claims by phone with the customer, on assigned claims where all the items are unavailable for physical inventory.Developed new field hire proficiency on how to describe items accurately and efficiently through virtual meetings and constructive feedback.

Managed claim intake, triaged claims, and uploaded to web application; monitored claims from several top insurance carriers.Provided phone support for internal and external clients on claims both inside and outside area of responsibility.

Wrote, edited, and distributed news releases; wrote text for various publications.Maintained Alumni website pages.Owned print vendor relationship.