As the Director of Digital Operations at ENGIE Impact, I lead a team of over 25 engineers and managers who are responsible for delivering reliable, scalable, and secure IT services to support the company's mission of accelerating the sustainability transformation for corporations, cities, and governments. With over 5 years of experience in various roles at ENGIE Impact and 14 years in cross-industry leadership, I have successfully implemented and coordinated multiple projects that have improved the efficiency, quality, and performance of the company's digital platforms and solutions.My core competencies include site reliability engineering, application support, monitoring, agile methodologies, strategy and execution, vendor and budget management and process improvement. I have a strong background in psychology, which helps me understand the needs and expectations of our clients and stakeholders, as well as foster a culture of collaboration, innovation, and diversity within my team. I am also fluent in Spanish, which enables me to communicate effectively with our global partners and customers. I am passionate about leveraging digital technology to create positive social and environmental impact, and I am always eager to learn new skills and explore new opportunities.