Erika Richards Email & Phone Number

Los Angeles, California, United States

Identified and assessed customers' needs to achieve satisfaction.Responded to customer inquiries, guided customers through the purchasing process, made product or service recommendations, and resolved complaints or technical concerns Assist with placement of orders, refunds, or exchangesUpdated our internal databases with information about technical issues and useful discussions with customers so that products and services can be improved.

Irvine, California, United States

Responsible for verifying High volume of tax data, submitted by top CPA firms , in fast paced environment.Maintained effective communication with other departments regarding any issues.Utilized in-house software 1040SCAN that made use of a recently developed Optical Character Recognition (OCR) technology.Constantly focused on the details and accuracy of the 1040SCAN functionality to successfully prepare tax documents for clients.

Costa Mesa, California, United States

Provided support to front of house staff in order to keep dining room presentable and ready for incoming guests. Managed guest expectations by relaying information regarding hours, wait times, and specials. Explained preparation of various menu items, describing ingredients, and cooking methods to customers. Maximized team performance by training new employees on proper food handling, guest relations, and company culture.

Tustin

Taught and adapted a wide variety of courses, to students who’s ages ranged from Pre-k to High School ,that emphasized critical thinking through oral communication, research, and written composition.Composed written student evaluations for parents and administrators to monitor the success and performance growth of each student under my instruction. Provided One-on-One Coaching sessions to students who’s performance techniques needed to be evaluated, critiqued, and polished. Researched and compiled contemporary age appropriate literary materials and performance pieces; that Nationals Team students would complete with in either the group or individual Speech and Debate tournament categories. Copyedited competition pieces so that they would befit each students personal delivery style and strong unique perspective that would allow them to stand out in each tournament.

Laguna Beach

Oversaw ticket prices, sales, orders, and subscriptions of the box office.Worked alongside supervisors to ensure all daily ticket sales and money brought in were balanced.Educated clients, over the phone, on how to navigate the online website in order to obtain desired services.Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Santa Ana

Worked primarily assisting Mrs. Cooke in the promotion of her book Seven Pillars Acting.Supported administrative office staff in the areas of: data entry, data verification, research, organization, and copyediting.Answered phone inquiries, and provided basic company information to prospective Actors Studio students.

Florence, Italy Metropolitan Area

Worked with OXFAM Italia volunteers, interns, and employees in the OXFAM office and at Syracuse University in Florence, Italy.Drafted speaking points, for the event, using resources and research provided by Oxfam Italia.Educated students on the work of OXFAM Italia and OXFAM America.

Costa Mesa, California, United States

Provided excellent customer service by interacting courteously and answering questions accurately.Checked for seating options and availability in the system, and provided customers with information regarding their chosen show, concert, or event. Monitored multiple databases to keep track of all company inventory.Complied with all transaction procedures and guidelines for payment transactions. Troubleshot and resolved issues with cash registers, card scanners and printers.

Irvine, California, United States

Served as first point of contact for the Office of the Chancellor. Collaborated, cross-trained, and provided support to other office staff.Handled multi-line switchboard for busy office.Drafted and maintained incident reports, daily activity logs, and other documents requested by management.Processed and prepared memos, correspondence, travel vouchers and other documents.

Costa Mesa, California, United States

Welcomed visitors upon entrance and served as a point of reference. Troubleshot technical problems that were caused by routine use of library computers and other devices.Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.Helped plan and participate in special library events such as a finals study nights, used book sales or other special programs.Reorganized returned items such as periodicals, books, and DVDs.

Costa Mesa, California, United States

Assisted during the busiest time of year at South Coast Plaza shoe store.Welcomed Customers with a Smile, and let them know of special offers and sales.Attended to costumers, retrieving shoes in their size and suggesting similar styles.Maintained presentation of shoes in the front of store, and organized back room.

Bachelor'S Degree, Drama And Dramatics/Theatre Arts, General

Activities and Societies: UC Education Abroad Program

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies

Activities and Societies: Speech and Debate State and Nationals team