Erika Borel Email & Phone Number

Remote

▪ Managed international travel itineraries and bookings, including flights, lodging, meals, transportation, tours, and experiences for ~30 clients daily▪ Maintained exceptional budgeting accounting for experiences costing $1K-$25K, including credit card reconciliation, international bank transfers, and Giftly rewards▪ Consistently advanced above expected booking metrics per week▪ Collaborated with travel providers, vendors, and remote team members to ensure seamless client experiences and resolve issues▪ Received company-wide recognition for consistent, fast, exemplary teamwork and dedication to company values

Irvine, California

▪ Provided exceptional service and hospitality to ensure an epic experience for guests▪ Managed daily reservations and bookings as a Guest Experience Specialist, handling sensitive information and ensuring that daily sales were properly documented▪ Assigned team members to games and communicated with the Team Leader to ensure timely execution of guest adventures▪ Promoted a positive and professional work environment, motivated team members through servant leadership, and fostered employee development to meet their most excellent and creative potential▪ Executed effective Service Failure Recovery, assisted with game maintenance, and maintained facility cleanliness and aesthetics▪ Led orientation and training sessions and offered coaching and disciplinary action when necessary▪ Maintained store and staffing metrics and operations

Orlando, Fl

• Led private groups of affluent guests throughout the Walt Disney World Resort through premium VIP service where superior professionalism, intent listening skills, multi-tasking, and verbal and written communication are crucial• Maintained up-to-date extensive knowledge of the Walt Disney World Resort including, but not limited to, entertainment, dining, and recreational offerings• Conducted pristine time management skills and managed scheduling when working with special or celebrity guests for Walt Disney World Resort events• Partnered with Cast Members from various lines of businesses to ensure seamless guest experience

Orlando, Fl

▪ Managed the booking of airline and resort accommodations for worldwide guest chefs visiting the Walt Disney World Resort for the 2019 Epcot International Food and Wine Festival▪ Executed travel arrangements within strategic budget guidelines, using SAP Concur Travel Management and Resort Operations▪ Communicated timely, detailed information to guest chefs, sponsors, Disney Special Activities, Event Operations, and Event Management

Orlando, Fl

▪ Processed a large volume of legal documents for onboarding preparation and hiring▪ Ensured all components of New Hire paperwork complied to federal guidelines▪ Maintained HR data systems, such as Kenexa and SAP▪ Created, prepared, and distributed paperwork for Cast Members across The Walt Disney Company

Orlando, Fl

▪ Managed overall engineering project correspondence, project development, and document controls critical to multi-year development of large multi-faceted themed attractions worldwide▪ Partnered with Legal and Finance teams to ensure information remained within contractual obligations▪ Conducted final overview and approval of all project directives▪ Assisted with implementation and compliance of project documentation policies and procedures

Orlando, Florida

▪ Coordinated all entertainment aspects of Universal Orlando Resort private events▪ Ensured timeliness of performers, provided on-the-spot problem-solving, and assisted Team Members with event operations▪ Acted as liaison between clients, contracted performers, entertainment management, and Universal▪ Collaborated with teams responsible for essential event components, such as catering, security, and technical operations▪ Created and verified itineraries for end-to-end event execution, including venue booking, entertainment and performer scheduling, coordinator assignments

Nashville, Tn

• Fulfilled hundreds of customized large and corporate bookings for Austin, TX, Chicago, IL, and Nashville, TN locations in a call center environment• Managed live chat for all nation-wide company locations• Created weekly and monthly reports of Trip Advisor reviews, player volume, and product discount totals• Assisted in the transition toward highly interactive social media platforms• Took part in weekly Customer Experience growth opportunities through dissection of “The Experience: The 5 Principles of Disney Service and Relationship Excellence” literature