Erika Borel Email & Phone Number

Remote

• Managed international travel itineraries and bookings, including flights, lodging, meals, transportation, tours, and experiences for ~30 clients daily
• Maintained exceptional budgeting accounting for experiences costing $1K-$25K, including credit card reconciliation, international bank transfers, and Giftly rewards
• Consistently advanced above expected booking metrics per week
• Collaborated with travel providers, vendors, and remote team members to ensure seamless client experiences and resolve issues
• Received company-wide recognition for consistent, fast, exemplary teamwork and dedication to company values

Irvine, California

• Provided exceptional service and hospitality to ensure an epic experience for guests
• Managed daily reservations and bookings as a Guest Experience Specialist, handling sensitive information and ensuring that daily sales were properly documented
• Assigned team members to games and communicated with the Team Leader to ensure timely execution of guest adventures
• Promoted a positive and professional work environment, motivated team members through servant leadership, and fostered employee development to meet their most excellent and creative potential
• Executed effective Service Failure Recovery, assisted with game maintenance, and maintained facility cleanliness and aesthetics
• Led orientation and training sessions and offered coaching and disciplinary action when necessary

Orlando, FL

• Led private groups of affluent guests throughout the Walt Disney World Resort through premium VIP service where superior professionalism, intent listening skills, multi-tasking, and verbal and written communication are.
• Maintained up-to-date extensive knowledge of the Walt Disney World Resort including, but not limited to, entertainment, dining, and recreational offerings
• Conducted pristine time management skills and managed scheduling when working with special or celebrity guests for Walt Disney World Resort events
• Partnered with Cast Members from various lines of businesses to ensure seamless guest experience

Orlando, FL

• Managed the booking of airline and resort accommodations for worldwide guest chefs visiting the Walt Disney World Resort for the 2019 Epcot International Food and Wine Festival
• Executed travel arrangements within strategic budget guidelines, using SAP Concur Travel Management and Resort Operations
• Communicated timely, detailed information to guest chefs, sponsors, Disney Special Activities, Event Operations, and Event Management

Orlando, FL

• Processed a large volume of legal documents for onboarding preparation and hiring
• Ensured all components of New Hire paperwork complied to federal guidelines
• Maintained HR data systems, such as Kenexa and SAP
• Created, prepared, and distributed paperwork for Cast Members across The Walt Disney Company

Orlando, FL

• Managed overall engineering project correspondence, project development, and document controls critical to multi-year development of large multi-faceted themed attractions worldwide
• Partnered with Legal and Finance teams to ensure information remained within contractual obligations
• Conducted final overview and approval of all project directives
• Assisted with implementation and compliance of project documentation policies and procedures

Orlando, Florida

• Coordinated all entertainment aspects of Universal Orlando Resort private events
• Ensured timeliness of performers, provided on-the-spot problem-solving, and assisted Team Members with event operations
• Acted as liaison between clients, contracted performers, entertainment management, and Universal
• Collaborated with teams responsible for essential event components, such as catering, security, and technical operations
• Created and verified itineraries for end-to-end event execution, including venue booking, entertainment and performer scheduling, coordinator assignments

Nashville, TN

• Fulfilled hundreds of customized large and corporate bookings for Austin, TX, Chicago, IL, and Nashville, TN locations in a call center environment
• Managed live chat for all nation-wide company locations
• Created weekly and monthly reports of Trip Advisor reviews, player volume, and product discount totals
• Assisted in the transition toward highly interactive social media platforms
• Took part in weekly Customer Experience growth opportunities through dissection of “The Experience: The 5 Principles of Disney Service and Relationship Excellence” literature