Technical Support Engineer
Current
Feb 2023 - Present
AeroLeads people directory · profile
Erika Bran Email & Phone Number
Technical Support Engineer | Support Specialist | Networking | Firewall | NOC | Customer Service | Salesforce
at
SonicWall
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Technical Support Engineer | Support Specialist | Networking | Firewall | NOC | Customer Service | Salesforce
Location
San José Metropolitan Area, Costa Rica, Costa Rica
Company size
Who is Erika Bran? Overview
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Quick answer
Erika Bran is listed as Technical Support Engineer | Support Specialist | Networking | Firewall | NOC | Customer Service | Salesforce at SonicWall, a company with 1799 employees, based in San José Metropolitan Area, Costa Rica, Costa Rica. AeroLeads shows a matched LinkedIn profile for Erika Bran.
Erika Bran previously worked as Technical Support Engineer at Sonicwall and Advisor Tier 1, Customer Service at Concentrix. Erika Bran holds Bachelor'S Degree, Telecommunications Engineering from Universidad Fidélitas.
Company email context
Email format at SonicWall
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SonicWall
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Profile bio
About Erika Bran
I am a highly skilled technical support and customer service professional with 8 years of experience in the field. I am excited to bring my skills and experience to a new role and continue to provide top-notch customer service and technical support. I’m a problem solver by nature. Whether it’s helping a customer troubleshoot a technical issue or finding a creative solution to a complex problem, I thrive on finding solutions that work. With my years of experience in technical support and customer service, I’ve honed my skills in communication, problem-solving, and customer satisfaction. I’m excited to bring my expertise and continue to provide top-notch support to clients.
Current workplace
Erika Bran's current company
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Sonicwall
5 roles
Erika Bran work experience
A career timeline built from the work history available for this profile.
Advisor Tier 1, Customer Service
I have been working in a position where I learn articles and improve my knowledge step by step to help the customer that mixes up my soft skills and follow the workflow to give the customer the best satisfaction. During the call, I have been proactive because it is really important to do questions to isolate the issues and understand the feeling of the.
Jul 2022 - Jan 2023
Incident Management Analyst
I have worked at the International Department (NOC) in the position of Incident Management Analyst with my previous knowledge of Mikrotik equipment, SolarWinds and PRTG monitoring system.
Feb 2019 - Mar 2022
Technical Support Specialist - Noc
I worked in the NOC department. I monitored the network with the help pf the SolarWinds program. I also performed the reset and configuration of equipment brands like Mikrotik, Ubiquiti, Cambium, DragonWave and Cisco.
Mar 2017 - Dec 2018
Technical Support Engineer
I gave technical support via call to clients that hired WiMax and Microwave technology. I was monitoring the network of the company through programs such as Centreon, M2000 and SolarWinds.
Feb 2016 - Jan 2017
Team & coworkers
Colleagues at SonicWall
Other employees you can reach at sonicwall.com. View company contacts for 1799 employees →
PR
Paul Raymond
Colleague at SonicwallNorth Foxborough, Massachusetts, United States, United States
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SZ
Sunny Zhang
Colleague at SonicwallMinhang District, Shanghai, China, China
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MW
Mudasir Wani
Colleague at SonicwallBangalore Urban, Karnataka, India, India
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AA
Alex Azety
Colleague at SonicwallUnited States, United States
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JD
Jonathan Davis
Colleague at SonicwallSan Jose, California, United States, United States
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NN
Nghia Nguyen
Colleague at SonicwallMississauga, Ontario, Canada, Canada
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RA
Rajasekhar Atram
Colleague at SonicwallBengaluru, Karnataka, India, India
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CC
Carla Chavez
Colleague at SonicwallTempe, Arizona, United States, United States
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TC
Thalita Cruz
Colleague at SonicwallSão Paulo, São Paulo, Brazil, Brazil
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SS
Subhash Sah
Colleague at SonicwallBengaluru, Karnataka, India, India
View →
Paul Raymond
Colleague at SonicwallNorth Foxborough, Massachusetts, United States, United States
View →
SZ
Sunny Zhang
Colleague at SonicwallMinhang District, Shanghai, China, China
View →
MW
Mudasir Wani
Colleague at SonicwallBangalore Urban, Karnataka, India, India
View →
AA
Alex Azety
Colleague at SonicwallUnited States, United States
View →
JD
Jonathan Davis
Colleague at SonicwallSan Jose, California, United States, United States
View →
NN
Nghia Nguyen
Colleague at SonicwallMississauga, Ontario, Canada, Canada
View →
RA
Rajasekhar Atram
Colleague at SonicwallBengaluru, Karnataka, India, India
View →
CC
Carla Chavez
Colleague at SonicwallTempe, Arizona, United States, United States
View →
TC
Thalita Cruz
Colleague at SonicwallSão Paulo, São Paulo, Brazil, Brazil
View →
SS
Subhash Sah
Colleague at SonicwallBengaluru, Karnataka, India, India
View →
2 education records
Erika Bran education
Bachelor'S Degree, Telecommunications Engineering
Education record
FAQ
Frequently asked questions about Erika Bran
Quick answers generated from the profile data available on this page.
What company does Erika Bran work for?
Erika Bran works for SonicWall.
What is Erika Bran's role at SonicWall?
Erika Bran is listed as Technical Support Engineer | Support Specialist | Networking | Firewall | NOC | Customer Service | Salesforce at SonicWall.
Where is Erika Bran based?
Erika Bran is based in San José Metropolitan Area, Costa Rica, Costa Rica while working with SonicWall.
What companies has Erika Bran worked for?
Erika Bran has worked for Sonicwall, Concentrix, Gold Data, Konectiva, and Ibw Central America.
Who are Erika Bran's colleagues at SonicWall?
Erika Bran's colleagues at SonicWall include Paul Raymond, Sunny Zhang, Mudasir Wani, Alex Azety, and Jonathan Davis.
How can I contact Erika Bran?
You can use AeroLeads to view verified contact signals for Erika Bran at SonicWall, including work email, phone, and LinkedIn data when available.
What schools did Erika Bran attend?
Erika Bran holds Bachelor'S Degree, Telecommunications Engineering from Universidad Fidélitas.
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