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Erika Drew is listed as Customer Experience Professional | Hospitality Management | Customer Success based in Redford, Michigan, United States. AeroLeads shows a matched LinkedIn profile for Erika Drew.
Erika Drew previously worked as Overnight Night Audit Lead at Westin Book Cadillac Hotel and Guest Experience Supervisor at Mint House. Erika Drew holds Business Administration And Management, General from Oakland Community College.
With over 10 years of experience in customer service, I am a seasoned professional dedicated to enhancing customer satisfaction and driving operational excellence. My extensive background spans various industries, including tec, and hospitality, where I've consistently demonstrated my ability to resolve complex issues, streamline processes, and foster strong customer relationships.My career began in a coffee shop, where I quickly honed my skills in conflict resolution and communication. Over the years, I've progressed to senior roles, managing teams and implementing innovative solutions to improve service delivery. My expertise includes auditing, training and mentoring new staff, developing customer service relations and monitoring customer retention.I am known for her empathetic approach, patience, and unwavering commitment to delivering exceptional service. I thrives in dynamic environments and is adept at adapting to evolving customer needs and technological advancements. My ability to build rapport with customers and my strategic mindset makes me a valuable asset to any organization.In addition to my hands-on experience in customer service, I am skilled in banking, cash handling and variety of roles in hospitality, even obtaining my ServSafe certification to work in the restaurant fields. I am not all work and no play, however, outside of work, I enjoy traveling,
A career timeline built from the work history available for this profile.
Detroit, Michigan, United States
*Perform end-of-day accounting tasks and overnight front desk duties.*Managing front desk activity and handling guest check-ins and check-outs*Ensure all aspects of hotel accounting for all areas of hotel operations are processed correctly and accurately recorded, protecting the brand and asset against liability and fraud.*Audit, balance, post and report.
Detroit
*Point of contact for a team of agents when assistance was needed with, upset guest, collecting payments, and checking background information*Follow-up, contact person for any guest issues that occurred during the overnight shift*Assisting with reservation concerns, via chat, email and sms*Scheduling shift task for agents every morning*Booked and confirmed.
Detroit
*Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.*Used a dedicated app to communicate with guests to meet their needs during their stay.*Managed multiple properties of guest during check in and stay duration*Assisted in the hiring process for housekeeping*Achieved a customer.
Oak Park, Michigan, United States
*Promptly handled an average of 80 customer inquiries and complaints per day with a 96% customer satisfaction rate*Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume*Review customer or client accounts, providing updates and information about billing, shipping, warranties. *Assisted local store agents with floor.
Wixom, Michigan, United States
*Answer an average of 50 client and customer phone calls per day to Resolve any product or service related issues.*Take secure payments and maintain customer records by updating account information.*Schedule deliveries, dispatch service technicians and/or route representatives to customer locations.
Detroit, Michigan, United States
*Quickly triaged incoming calls, and escalated calls when necessary, reducing the average time to resolution by 19%*Managed guest arrivals, including processing payments, noting requests, and issuing room keys*Log and distribute hotel guest, hotel management, and hotel executive’s messages, as well as handling guest and wake-up calls.
Auburn Hills, Michigan, United States
*Help resolve account issues and financial inquiries.*Answer incoming inquiries for multiple institutions.*Complete lending applications.
Farmington Hills, Michigan, United States
*Assist guests during the day, checking in and checking guests out in accordance with company guidelines and procedures.*Process reservations, registration, payment, and departures in accordance with company guidelines and procedures.*Conducted night audit duties in a timely manner.
Farmington, Michigan, United States
*Answering client and customer phone calls.*Helped resolve billing issues*Assisted with technical issues
Southfield, Michigan, United States
*Greet customers*Actively engage customers in conversation*Handle cash and credit card transactions*Key Holder, Open and close the store*Deposit weekend bank drops*Make specialty drinks*Place inventory orders weekly
Livonia, Michigan, United States
*Handled cash, coupons, and credit transactions*Provided excellent customer service by greeting customers, answering questions and issuing receipts, refunds, credits as needed*Used computerized systems that accounted for financial transactions
Perrysburg, Ohio, United States
*Provided highly professional customer service*Efficiently process merchandise returns and exchanges in order to resolve customer complaints*Maintained a professional work space and environment
Activities and Societies: ServSafe certified Changed from Hospitality to Business Administration after a long break in schooling
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Erika Drew is listed as Customer Experience Professional | Hospitality Management | Customer Success.
Erika Drew is based in Redford, Michigan, United States.
Erika Drew has worked for Westin Book Cadillac Hotel, Mint House, The Home Depot, Hall'S Culligan, and Motorcity Casino Hotel.
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Erika Drew holds Business Administration And Management, General from Oakland Community College.
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