• Provide strategic HR services encompassing staffing, training, employee relations, and internal communications, cultivating a positive work environment that drives employee engagement and meets organizational goals.• Collaborate with managers to assess employee performance issues, provide guidance on appropriate disciplinary actions, and assist in drafting and editing performance improvement plans and write-ups to ensure compliance and consistency with companypolicies.• Provide feedback and guidance during recruitment strategy sessions, participate in panel interviews, review compensation, and create new job requisitions.• Create and secure approval for new job openings, for replacements or additional headcount, by providing thorough justifications that align with district and branch needs and goals.• Draft approval requests for off-cycle salary increases and promotions that include providing detailed justifications and creating compensations comparison forms to ensure alignment with internal equity and market standards.

Accomplishments•Creating two webpages (English and Spanish) for open enrollment.• Successfully leading the HR integration process for an acquisition.• Improving performance feedback form and process.• Creating custom dashboards based on company needs in iCIMS such as total number of openings by region, state, and branch.• Creating companywide guidelines and process for background checks.• Increasing efficiency and effectiveness of managing companywide drivers’ random program (150+ drivers) and MVR requirements by creating a report in ADP instead of managing a manual Excel spreadsheet.Responsibilities• Provide human resources support to headquarters and 11 additional locations in TX, AL, NM, OK, and PA, which is about 450 employees.• Assist in employee relations matters including conflict resolution, disciplinary actions, and performance improvement plans.• Continuously building relationships with leaders such as Vice Presidents, Branch Managers, and Operations Managers and ensuring that HR processes are being followed.• Review and approve benefit enrollments for new hires, life events, and open enrollment.• Create and provide companywide custom reports based on needs such as compensation, overtime, headcount, and turnover.• Manage full cycle recruitment for non-exempt and exempt openings, which includes partnering with leaders to identify available openings, posting open positions on job boards, reviewing applicants, scheduling, and participating in interviews and preparing offers.• Respond to questions regarding benefits, payroll, and other HR policies and issues.• Participate in developing department goals, objectives, and systems.• Assist and monitor leave of absences, FMLA, and ADA, including engaging in the interactive process.• Perform weekly new employee orientations in-person and virtually.• Support with revising employee handbook policies.

Accomplishments• Proactively managed 200+ claims, including hearing participation and developing an internal process to provide guidance to employees impacted by fraudulent claims.• Created new hires and terminations checklists in SharePoint to ensure all new required tasks are completed timely. Validated and processed 800+ new hires and processed 650+ terminations.• Started monthly and annual reporting to track turnover, which data is now used in executive committee meetings.• Developed process and standards for staffing agencies approval and managed vendor relationships.• Created new forms for management to use regarding compensation changes, personnel changes, and terminations.Responsibilities• Complete on-boarding process for all new hires including validating information in ADP, creating personnel files, manually adding employees in Kronos, submitting to attorney general, and ensuring completion of the Form I-9.• Process employee record changes in ADP and Kronos.• Negotiate favorable rates and maintain relationships with staffing agencies.• Respond and manage all unemployment claims.• Terminate employees in ADP and mail out termination letters.• Communicate with employees on a daily basis to answer questions regarding payroll,benefits, accruals, and other HR related issues.• Assist with worker’s compensation claims.• Process invoices for payment.• Create reports in ADP, Kronos, and Excel and analyze data.

• Developed new procedures to enhance productivity and maintain structure for internalemployees• Performed all on-boarding requirements for new hires• Ensured that the company remained compliant with all background check requirementsfor new employees, which consisted of drug testing, criminal background, education andemployment verification, and references• Created reports in Excel and Salesforce based on company’s needs• Enrolled employees to company’s health insurance• Completed all employment verifications for current and former employees• Performed Form I-9 audits• Created job descriptions and posted them on various job boards• Processed unemployment paperwork for Texas Workforce Commission

• Provided administrative support to attorney, collectors, and managers• Maintained court cases organized by establishing and organizing files; monitoring calendars; meeting deadlines; documenting actions; inputting information into file database• Drafted and sent letters to credit card and accounts receivable companies• Created new files on Salesforce by inputting merchants’ information based on supporting documents sent by clients• Provided general office needs such as printing, copying, scanning, faxing, and postage

• Assisted with department fitting room recovery and sales floor returns in accordance with merchandising standards• Utilized and followed merchandise presentation standards

• Processed invoices and kept track of expenses by updating the information on Finance Express • Organized files and collected data to be entered in the computer while keeping sensitive customer and company information confidential• Sorted customer and vehicle files per alphabetical and numerical order• Placed materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, per classification and identification information• Eliminated outdated or unnecessary materials, destroying them or transferring them to inactive storage per file maintenance guidelines and/or legal requirements

• Unloaded merchandise from trucks and stocked merchandise on the sales floor• Drove sales by quickly and accurately placing items on store shelves• Used excellent planning, organizational and numerical skills

• Greeted customers, determined their needs, and recommended merchandise• Unloaded merchandise from trucks, processed merchandise, and properly stocked the merchandise on the sales floor• Processed register transactions by following company’s best practices and meeting productivity standards

• Ensured the store maintained an excellent visual presentation• Provided a friendly environment by greeting and acknowledging every customer• Assisted in floor moves, merchandising, display maintenance, and housekeeping