Support business operations through web site and course development, brand identity creation, and creative design needs.

Support enrollment goals for IWU National & Global, Adult Enrollment Services by planning, developing, and facilitating in-person and virtual training events for approximately 100-120 front-line enrollment staff, support staff, and leaders. Simultaneously manage and execute multiple training and development projects within specified deadlines.

Drive enrollment for IWU’s adult education programs offered online and onsite at 4 education centers, and for 16 degree programs (Associate’s, Bachelor’s and Master’s). Provide comprehensive recruiting, requiring extensive follow-up from initial contact through admissions, financial clearance, registration, and initial retention. Excel at building rapport, providing exemplary customer service, and establishing partnerships to support enrollment goals.* Awarded participation in the 2016 Helix Honor Society, formed to recognize and represent the top 10% of all performers* Consistently exceed customer service expectations, resulting in monthly Student Satisfaction Scores consistently above 90 (June 95) and above average student referrals* Partner with management, corporate sales, Academic Advisor, and staff to improve recruitment for the Columbus campus resulting in increased enrollment* Advise students on degree program best suited for their career goals and prior educational history, share program-specific requirements and expectations, and provide registration instructions* Assigned to mentor new employees, sharing best practices and coaching through challenges* Quick to adopt new student management platform and support team by developing a report template with step-by-step instructions for extracting key performance metrics from the system* Consistently build positive relationships both internally and externally with students, their families, staff, management, and co-workers * Represent IWU at education fairs, class visits, and corporate appearances

Work with small business owners to identify solutions to their marketing challenges, and then customize strategies to drive traffic, increase leads, and generate revenue.Areas of expertise:* Customer Experience* Inbound and Digital marketing* Ecommerce and Retail* Brand Strategy and Positioning* Customer Research

Highly collaborative role responsible for measuring customer satisfaction, analyzing customer feedback, and leading research efforts to fuel the One Click brands.

Responsible for the development of project requirements, collaborating with project owners, and facilitating discussions with Technology

Built relationships with affiliate marketers to drive revenue to each of the five web stores

Managed all technical and marketing aspects of Sobongo.com, which operated on the Magento platform and supported over 20,000 product skus

Collaborated with marketing and merchandising teams to execute campaigns, and provided creative direction for web and email graphics, as well as the UX, design and features of company web sites

Responsible for the development and implementation of all graphic designs and content for 2 web sites, plus email marketing newsletters

Maintained and updated executive-level sales reports, and wrote industry specific buying guides and articles for web site to improve customer experience and benefit organic rankings

Collaborated on site redesigns and created political contribution sites using Wordpress and online video technology, as well as designed graphics and wrote copy for web

Assistant to CEO, also aided Sr. Executive VP and CFO as necessary

Managed a team of 30 employees and sales revenue over $1 million

Led projects in multiple stores to solve training or merchandising issues, and open or close retail locations